Retail Operations Specialist

Office Location: Tầng 7 - Hudland Tower - Số 6 Nguyễn Hữu Thọ - Hoàng Liệt - Hoàng Mai - Hà Nội About Karofi:Karofi, a member of Tecomen Group (est. 2006), is Vietnam’s No.1 water purifier brand, specializing in advanced household solutions such as water purifiers, air purifiers, and hot & cold dispensers.With a 36,000 m² manufacturing hub producing over 2 million purifiers and 30 million filters annually, Karofi exports to 50+ countries and serves 10,000+ sales points worldwide.Driven by cutting-edge technologies like AiOTec and Voice Call, we are on a mission to become a Top 3 global leader in water and air solutions by 2040.Joining Karofi means becoming part of a dynamic, innovation-driven international team, where your expertise contributes directly to improving lives through cleaner water and healthier air — while enjoying competitive benefits, growth opportunities, and a collaborative culture. Overview:The Regional Operations Specialist plays a key role in ensuring seamless retail and omnichannel operations across Southeast Asia. This role focuses on optimizing operational efficiency, monitoring performance KPIs, and supporting the implementation of regional projects in alignment with HQ standardsJob descriptions:Coordinate and execute day-to-day retail and omnichannel operations across multiple SEA countries.Work closely with cross-functional teams (Sales, Supply Chain, Marketing, IT) to ensure smooth operational flow. Support planning and rollout of new operational initiatives, ensuring timelines, budgets, and resources are well-managed.Identify operational gaps and propose process improvements to enhance efficiency and cost-effectiveness.Communicate regularly with HQ to align on standards, reports, and project status. Job requirements:Experience: Minimum 1–3 years in retail operations, supply chain, store management, or omnichannel management.Project Management: Strong ability to plan, track, and execute projects across multiple countries, managing timelines, budgets, and stakeholders.Language: Fluent in English (spoken and written) to communicate effectively with HQ and regional teams.Ownership Mindset: Highly proactive, accountable, and results-oriented, with the ability to drive tasks from initiation to completion.