Retail Sales Cashier

SUMMARY: We thrive on connecting people to the things that matter most by delivering an unmatched customer experience, investing in our associates, and creating value for our shareholders. This is a fast-paced organization rooted in celebration, excellence, respect, trust, communication, and family. Working here requires an open mind, collaboration, and a willingness to learn. The Retail Sales Cashier is responsible for ensuring the highest level of customer service in our retail stores. The ideal candidate must be fully competent in selling products and services while maintaining a welcoming and professional store environment.

Essential Duties And ResponsibilitiesGreet customers and actively engage in a positive and professional manner. Maintain a positive and cheerful attitude while working collaboratively as part of a team. Operate a computerized point-of-sale (POS) and billing system, ensuring accurate entry of sales and customer information. Process various forms of payment, including cash, credit, debit, checks, and gift certificates/vouchers. Handle refunds and exchanges following company policies. Invoice products such as prepaid cards, mobile devices, accessories, and electronics. Reconcile daily transactions, prepare deposits, and generate end-of-day reports for management. Assist customers in setting up Self-Care Access as requested.

Maintain store appearance by keeping products neatly organized and attractively displayed. Regularly clean and arrange shelves to maintain a high standard of visual presentation. Ensure stock levels are maintained by checking daily inventory and replenishing as needed. Perform general housekeeping duties, such as vacuuming, sweeping, wiping down surfaces, and emptying trash. Assist with special projects and provide additional departmental support as needed. Attend required departmental meetings and training sessions. Adhere to the company dress guidelines as outlined in the Employee Handbook. Set Promise to Pay (PTP) dates on customer accounts upon request.

May be required to work at other store locations as part of a rotation or business need. CompetenciesTo perform this job successfully, an individual should demonstrate the following competencies: Attention to Detail – Strives for excellence in accuracy and execution. Problem-Solving – Identifies and resolves problems efficiently. Interpersonal Skills – Engages with energy, passion, and respect while communicating openly with team members and other departments. Written Communication – Reads, writes, and interprets written information effectively and transparently. Safety and Security – Follows safety procedures, reports unsafe conditions, and uses equipment properly.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Necessary SkillsCustomer Service – Provides friendly, efficient, and helpful service to customers, addressing questions and resolving issues promptly. Basic Math Skills – Proficiency in handling cash transactions, calculating totals, providing correct change, and managing discounts/promotions. Attention to Detail – Ensures transaction accuracy to prevent errors in cash handling, change, and receipts. Communication Skills – Engages with customers professionally, answering questions and resolving complaints effectively.

Time Management – Works efficiently, particularly during peak hours, handling multiple transactions quickly and accurately. Necessary TraitsPositive and energetic personality. Ability to work well with a diverse team. Initiative and proactive attitude. Ability to remain calm under pressure. Self-motivated and empowered to make decisions when required. Education And ExperienceHigh school diploma or GED. One year of related experience and/or training preferred. Equivalent combination of education and experience will be considered. Communication SkillsAbility to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively in a professional setting and build rapport with customers. Foreign language proficiency is preferred but not requiredWork ScheduleThis position follows a standard full-time schedule, but flexibility may be required based on departmental and company needs. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, hear, stand, walk, and sit. The employee is occasionally required to crouch, kneel, balance, bend/stoop, climb, push/pull objects and drive. The employee must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.