Retail Shop Attendant

Summary: To assist guests with their purchases in the Bears Den and Visitor Center Gift Shops, while maintaining a high level of guest hospitality and attention to detail.Essential Duties And ResponsibilitiesAlways operate with an emphasis on guest hospitality.Greet all customers as they enter the shop. Assistance should be offered immediately. Thank all customers as they leave the shop.Telephone etiquette should be used at all times.Hospitality is an important part of each associates job. We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible; The quality program is directly linked to hospitality and customer satisfaction. It is making the extra effort to help a guest solve a problem by directing them to the right department or person for help, if you are unable to solve the problem; It is imperative that you be able to give directions on the property and in the general area. You should be able to direct guests to popular sights and restaurants.Complete merchandise and product knowledge is required in satisfying customer needs. It is each associates responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.Opening and closing procedures are to be maintained.A cash bank is provided and is the responsibility of the sales associate.Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the sales associate.Guest room charges, credit cards and checks are to be authorized according the Lodge procedures.