Retail Supervisor (Team Lead)

The Team Lead of Retail Operations plays a key role in supporting the daily operations of retail stores and carts by leading a team of Retail Associates, ensuring excellent guest service, accurate sales transactions, and effective merchandising. This role also plays a key role in mentoring team members, managing zone operations, and supporting store leadership in achieving operational goals.Job Responsibilities:Sales & Guest Engagement:Conduct sales transactions and generate revenue at various retail stores and carts.Provide excellent guest service and interact positively with guests in a friendly and courteous manner.Promote and upsell merchandise to maximize revenue.Recognize and respond to both internal and external guest needs.Retail Operations:Operate cash registers and handle various payment modes accurately.Maintain accurate stock control, merchandise displays, and perform timely stock replenishments.Ensure visual merchandising standards are met within assigned zones.Support the Assistant Store Manager and Store Manager in all aspects of store operations.Team Leadership & Coaching:Mentor and coach team members to enhance performance and service standards.Motivate Retail Associates to focus on guest engagement and upselling.Delegate duties and oversee all facets of zone operations to ensure smooth functioning.Planning & Job Knowledge:Demonstrate broad and up-to-date knowledge of products, services, and operational procedures across the resort.Plan efficiently, manage priorities, and anticipate future operational needs.Job Requirements: Minimum GCE ‘N’ Levels or equivalent.Minimum 2 years of supervisory experience in a retail environment.Experience in F&B or retail operations is advantageous.Basic computer knowledge.Effectively bilingual for ease of communication with guests.Strong leadership and communication skills.Ability to lift and handle stock items (~10kg) when required.Flexible in performing various roles during shifts (e.g., break coverage, floater).Basic knowledge of visual merchandising is preferred.Reliable, proactive, and service-oriented.Adaptable and able to work in dynamic retail environments.Able to perform shift work, including evenings, weekends and public holidays.