Company: ISTYLE COMPUTERS LLC IRAQ BRANCHBranch: iStyle Iraq MallJob TitleRetail Team LeaderJob ScopeThe Retail Team Leader is accountable for supporting the Store and Assistant Store Manager in running the daily operations while attending to customers’ needs and complaints and delivering service excellence across all the team.
Main Duties And ResponsibilitiesSupervise the daily operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectivesSupport the team during the shift on duty, lead by example and report daily activities and issues to the Store ManagerFollow up on staff knowledge and skills and develop capabilities through trainings and mentoringProceed with daily briefings and motivate employees towards a higher sales performanceApply the Apple planogramAssist in the preparation of schedules while accounting for vacation plans and days off and optimizing floor coverageFollow up on the appearance and maintenance of the store to meet Apple guidelinesContribute to a positive customer shopping experience, maintain an excellent service level at the store and attend to customer complaintsFollow up on the merchandising and replenishment of the storeEnsure that the company’s policies and procedures are implemented/applicable at all times.
Position RequirementsEducationBachelor’s degree in Business Administration or any other related field. ExperienceAt least 3 years of relevant experience.
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