Retention & Case Management Specialist - 12 months contract

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you.  There are plenty of other perks. Apply to find out more.About you:You enjoy working with customers and helping teams stay organized. You’re good at keeping track of many tasks at once and making sure everything gets done on time. You communicate clearly, you’re comfortable with data, and you like solving problems in a practical way. You work well with others and you’re not afraid to ask questions or share ideas.This is a temporary contract for 12 months. Day-to-day, you will:Manage renewal-risk and cancellation cases by assigning them to the right team members, tracking progress, and making sure actions are completed on time.Follow up with customers and Customer Success Managers, including carrying out exit interviews with customers who choose to leave.Support weekly renewal-risk meetings by preparing slides and sharing clear updates about case status and risk levels.Provide simple reports, respond to retention-related emails, and complete tasks from internal meetings to keep everything running smoothly.Your skills and experiences might also include:Experience working with customers or managing cases in a support or service environment.Confidence using data to create clear summaries, reports, or presentations.The ability to stay organized and work through high volumes of tasks without losing attention to detail.A positive approach to teamwork and communicating across different teams.What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.Love Work. Love Life. Be You.