Retention Manager

🌟 N1 Partners Group 🌟 is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.Responsibilities:Carrying out segmentation of the database and implementing remarketing strategies;Compose and plan email newsletter campaigns;Customers retention;Ensuring all email campaigns comply with current email best practice in the industry;Communication about promo events;Promo plan preparation;Preparing a technical task to designer and copywriter;A/B Testing on various email campaigns to establish the most effective;Tracking and reporting on email campaigns in order to guide improvements;Analysis of current email marketing campaigns and making recommendations for improvement;Analysis and monitoring of the main KPIs and CRM actions;Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.Requirements:Customer-first mindset;Analytical and strategic thinking skills;Data-driven approach;Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);Engagement;Prior experience in retention roles (1+ years);Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;Excellent written communication and copywriting skills in English;Work experience with chatbots and AI would be highly appreciated;Responsibility for running end-to-end projects as required.What we offer:Full time remote work opportunities and flexible working hours.Paid 4 Sick Days and 1 Day Off per calendar year.Free online English lessons with a native speaker.Generous referral program.Training, internal workshops, and participation in international professional. conferences and corporate events.