Facilities Manager

At Retirement Villages Group, we're building vibrant, sustainable communities that help people age well. We are now recruiting a Facilities Manager for our brand-new village in West Byfleet - an exciting opportunity to take a hands-on leadership role from the ground up. This is a unique chance to shape the operations of a new community, ensuring it is safe, efficient, welcoming, and ready to support exceptional resident experiences from day one. The Role:

Leading the mobilisation of all facilities-related services at our new West Byfleet village - from commissioning equipment to onboarding staff and setting up contractsOverseeing property, grounds, and housekeeping services, setting and maintaining the highest standardsDriving environmental sustainability, utility efficiency, and biodiversity initiatives across the siteEnsuring full health and safety compliance, including emergency systems and documentationCreating a culture of customer service excellence, engaging closely with residents and the village teamManaging planned and preventative maintenance (PPM), tendering, contractor relationships, and quality controlRecruiting, training, and supporting a team aligned with RVG values and operational goalsWorking cross-functionally to contribute to the commercial and community success of the villageThe Ideal Candidate:

3+ years' experience in facilities management with strong customer-facing and operational expertiseLevel 2 Facilities Management qualification (or equivalent experience)Proven knowledge of health and safety, including fire safety and legionella (IOSH Managing Safely preferred)Experience in managing mobilisation projects, budgeting, procurement, and contractor performanceStrong people leadership, organisational and hands-on technical skillsComfortable using Microsoft Office 365 and facilities-related systemsDesirable: NEBOSH General Certificate or Fire Safety Level 2Experience in plumbing, electrical or building tradesPool plant operation (Level 3) where applicableOur Values:

Age Well - Supporting wellbeing, independence and fulfilment at every ageCommunity - We're stronger togetherKeep Improving - Always learning, always growingInvest Wisely - We value what we're given and use it wellPlanet Positive - Making decisions with the future in mindOne Team - We support, succeed and grow togetherWhy Join Us?Play a vital leadership role in launching a brand-new communityBe part of a purpose-led organisation with a focus on innovation and qualityMake a real difference in residents' livesBenefit from ongoing development and a values-driven cultureReady to lead the way at West Byfleet? Apply today and be part of something truly special.