RH Senior Area Specialist

We are hiring an RH Senior Area Specialist to drive the growth of our ride-hailing business in Egypt by managing daily operations and achieving key KPIs like Rides and GMV. This role involves optimizing service quality, leading cross-functional projects, supporting marketing and partnerships, and providing local insights on market trends and competition.If this sounds like you, we’d love to connect!ResponsibilitiesManage and optimize daily ride hailing operations, ensuring efficiency, service quality, and driver passenger satisfaction.Lead cross functional projects involving driver operations, marketing, efficiency and support, conduct cross functional communicationHelp to develop strategies by researching the market, analyzing competitors, and shaping plans.Monitoring and improving customer satisfaction metrics by addressing customer concerns and feedback.Supporting the development and execution of marketing strategies to build and strengthen the brand in the local market.Develop and present insights, forecasts, and recommendations based on in depth analysis of operational data.Support, development and scaling of local partnerships.Coordinate GR and PR agendas.Provide local feedback and insights to central teams on product, pricing, competitors activitiesWork on product development by testing ideas in product, marketing, and operations with different teams.QualificationsBachelors or Master’s degree in Economics, Business, Management or Mathematics.2 years of experience in ride-hailing, business development, B2B, B2C delivery, e-commerce or a related field in a fast paced environmentStrong project management skills, with the ability to plan, execute, and track multiple initiatives simultaneously while ensuring timely delivery and impact.Strong analytical skills, comfortable with numbers and data driven approach.Experience using analytics tools such as Tableau, Looker Studio, or Power BI.Advanced MS Excel skills is a mustStrong attention to detail with the ability to spot trends and optimize processes.Self motivated and proactive mindset, with a structured approach to problem solving.Good in building financial models and forecasts.Advanced English (B2 level or higher)Conditions & BenefitsStable salary, official employment.Health insurance.Hybrid work mode and flexible scheduleAccess to professional counselling services including psychological, financial, and legal support.Diverse internal training programs.Partially or fully paid additional training courses.All necessary work equipment.A collaborative, borderless work culture with strong values.