(RM 18k monthly) CRM Business Analyst - Leading Insurance Firm

My client is a Global top-tier insurance firm who looking an experienced CRM Business Analyst to oversee the Salesforce development, implementation, and maintenance the digital platform. Job Responsibilities:Work with teams to understand customer and vendors needs and enhance Salesforce features to meet business requirements.Review business processes with users to ensure they're effectively mapped with solution and technical design.Assist with Salesforce administration, configuration, and customisation.Manage vendor contracts and ensure service level agreements are met.Customise and configure applications/systems.Analyse and design data/application integration.Establish and support software configuration management processes, software engineering practices, test automation, and tools.Job Requirements:Bachelor's degree in Computer Science, Information Systems, or any related discipline.Six years of experience in an IT-related field with at least 2 years of experience in Salesforce Application development in Sales/ Service Cloud and Marketing Cloud.Familiarity with System Development Life Cycle and Agile Software Development.Ability to design and optimise business processes and integrate across disparate systems.Experience in system and database design.Able to work independently and as a team player.Proficient in written and spoken English and Cantonese.