RMA Customer Care Executive - For Global Brand PLC- Job ID: 1420068

Global Brand PLC is looking for RMA Customer Care ExecutiveJob Description / ResponsibilityReceive and process RMA requests from customers: logging product returns, verifying warranty/terms, generating RMA numbers.Coordinate with service centers / engineers to ensure the returned units are collected, repaired/replaced and dispatched in a timely manner.Communicate proactively with customers: provide status updates, answer queries, manage expectations.Maintain accurate records of RMA requests, product serials, status updates, repair logs, replacement units.Liaise with sales and logistics teams to manage stock of replacement units or refurbished products.Monitor metrics: number of RMAs processed, turnaround time, customer satisfaction, cost of returns.Identify recurring issues (product faults, logistic delays) and work with Quality Assurance or suppliers to drive improvements.Ensure compliance with company policies and warranty terms.Provide periodic reports to management on RMA activity, trends and service performance.Educational RequirementsBachelor/HonorsSkills Required: Customer Handling, Good English communication skills (verbal and Written), Problem solving and multi tasking skill, Good Ms office and Emailing skill, Multiple customer order follow upExperience Requirements2 to 4 year(s)The applicants should have experience in the following business area(s):IT Enabled Service ,Computer Hardware/Network CompaniesBasic technical understanding of hardware/ICT products is a plus.Ability to handle multiple tasks concurrently and meet deadlines.Job LocationDhaka