Product Specialist - Roche Diagnostic Solutions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The PositionWe are seeking a dedicated Product Specialist - Roche Diagnostic Solutions to join our team, supporting pre- and post-sales functions to deliver a premium customer service experience. Your primary responsibilities will include training and ongoing education on our product portfolio, troubleshooting instruments and products, overseeing instrument installation and commissioning, and providing customer training on user procedures. You will also handle manufacturer modifications and after-sales service issues, ensuring customer satisfaction in alignment with our organization's SOPs and policies. What you will be working on:

In this dynamic role, you will provide exceptional technical support to both internal and external customers, adding value to Roche Diagnostics’ assigned squads. This position offers flexibility across Core Lab, Molecular, and Export Markets, adapting to business needs and your area of expertise. Join us to make a meaningful impact by delivering expert technical guidance and outstanding customer experiences. Key responsibilities include but are not limited to:

TrainingMaintain competence in the RD Analytical Systems portfolio and ensure continuing education with updatesConduct cross-training for colleagues and complete mandatory training in a timely mannerInstrument Installation, Commissioning, and Customer TrainingOversee timely installation and commissioning of analytical systems following established protocolsConduct comprehensive customer training to enhance competence and reduce future support needsModifications and Instrument Troubleshooting SupportProvide efficient after-sales support, troubleshooting, and adherence to SLAs for response timesHandle complaint documentation per Roche’s Quality System and ensure timely technical/software updatesRoche User Group / CommunityDevelop and facilitate engaging User Group content/events to build attendee confidence and enhance customer relationshipsProduct & Marketing SupportProvide expert technical input during sales processes and tenders, while monitoring market intelligence and competitor activityAdministrationEnsure accurate and timely documentation, stock management, and up-to-date CRM customer recordsIdentify business opportunities and support account and service contract strategiesHealth, Safety, and EnvironmentComply with Roche’s safety, health, and environmental policies to safeguard employees and visitorsWho you are:

You are a role model with the agile mindset, culture, and behaviors to embody Roche’s Leadership Commitment, Operating Principles, and APAC Spirit . You are:

Equipped with a strong background in science and business (tertiary qualification) and a thorough understanding of diagnostic and research laboratoriesRelevant experience in similar roles within the diagnostics industryAn outstanding communicator and networker with proven relationship-building skillsA strategic thinker who develops effective plans and ensures execution through teamwork, collaboration, and continuous improvementHighly collaborative, with the ability to set ego aside and focus on achieving the best outcomes for the team and organizationOpen to feedback and confident in seeking and providing constructive input to foster personal and team growthSkilled in representing the company externally and building meaningful, long-term relationships with stakeholdersEnergized by working in complex environments, with flexibility to mobilize and deliver resultsEnthusiastic about learning, driving excellence, and becoming a subject matter expert on assigned product portfoliosA licensed driver, ready to contribute both on-site and in the fieldThis role is only open to candidates that have full eligibility to live and work in New Zealand.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition teamWhat do we offerRoche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. Roche encourages a high-performance culture where you are empowered and trusted to make decisions.

We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes. We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.