Romanian Customer Care Specialist

What Will Your Responsibilities Include?Providing guidance and responding to customer inquiries related to defined categories of electrical devices or consumer electronics.Informing customers—via various communication channels (phone, email)—about the status of their ongoing complaint cases; working with customers in Romanian.Handling the internal CRM system for customer service and complaints processing.Building the company’s expert image and managing post-sales customer requests.Sharing feedback and innovative ideas that help improve internal processes.Working directly with managers responsible for the supported device brand.What Skills Are We Looking For?Fluent Romanian, enabling smooth communication with customers (mandatory).Strong communication skills and openness to the needs of others.Patience, empathy, and assertiveness.Ability to effectively identify customer needs.Willingness to continuously expand knowledge.Knowledge of electronics and mechanics (desirable).What We Offer?Training and support for your development – from Junior Specialist to Master of Communication.Supportive and collaborative colleagues.Social benefits, training subsidies, and great perks (Multisport card, lunch card, private healthcare).A great workplace, because we enjoy working together.If you want to be part of our team, where every day is a new adventure, send us your CV. Don’t wait – with us, every gadget becomes a support in everyday life.