Rooms Division Manager

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionRooms Division Manager – Mercure Oradea (Opening Spring 2026)Be an ambassador of Mercure Hotels and Accor, ensuring that every stay is smooth, personalized, and memorable. As Rooms Division Manager, you will lead and coordinate Front Office, Housekeeping, and Spa operations, driving service excellence, guest satisfaction, and team engagement from the pre-opening stage through the hotel’s successful launch and daily operations.This is a hands-on leadership role, ideal for an operations-driven professional who thrives on teamwork, precision, and creating experiences that make guests feel truly welcome.What Is In It For YouBe part of the opening team of a new 90-room Mercure hotel in Oradea, featuring 4 conference halls, a spa & wellness center, restaurant, and caféOpportunity to shape the Rooms Division culture and standards from the ground upAccor training programs, Heartist development journey, and career growth within the global Accor networkCompetitive compensation package and performance-based incentivesWork in a dynamic, international environment that values authenticity, creativity, and collaborationContribute to a project that embodies sustainable and responsible hospitalityYou Will Be Responsible ForLeading Daily OperationsSupervise and coordinate Front Office, Housekeeping, and Spa teams, ensuring brand-standard service and operational efficiencyOversee guest journey from arrival to departure, ensuring smooth communication across departmentsConduct regular room and public area inspections, maintaining hygiene and quality standardsMonitor occupancy, room status, and readiness, ensuring seamless collaboration with the Revenue and Maintenance teamsBuilding and Developing Your TeamLead and coach supervisors (Front Office, Housekeeping, Spa) and their teamsEnsure consistent communication through daily briefings and shift handoversDeliver hands-on training and feedback to foster guest-oriented culture and teamworkPromote cross-training and flexibility among departmentsDriving Service & Guest ExperienceCreate a warm, personalized, and professional atmosphere that reflects the Mercure spiritManage guest feedback and implement service recovery proceduresDrive guest satisfaction scores across rooms, cleanliness, and spa experiencesImplement brand standards and ensure audit readinessPre-Opening ResponsibilitiesParticipate in the pre-opening phase, defining operational standards, checklists, and proceduresAssist in recruiting and onboarding the Rooms Division teamSupport setup of PMS, housekeeping, and spa systemsConduct mock operations and ensure readiness for the openingQualificationsYour experience and skills include:Minimum 3 years of hotel operations experience, with proven leadership in Rooms Division or Front Office at management or supervisory level.Proven ability to lead by example, manage teams, and ensure operational consistencyStrong guest service orientation, attention to detail, and commitment to qualityFinancial awareness and understanding of cost control, productivity, and budgetingFamiliarity with Opera Cloud PMS and Accor brand standards preferredFluent in English and Romanian (additional languages are an advantage)Additional InformationOur team and working environmentAt Mercure Oradea, you will join a passionate, international-minded team that values authenticity, teamwork, and creating memorable experiences for our guests in the heart of one of Romania’s most dynamic cities.Our commitment to Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.(Hotel Franchised)