IT Operations Engineer

RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains. As one of the fastest-growing logistics companies in North America and Europe, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers.

RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™Your RoleThe IT Operations Engineer role is integral to our continued success and mission, which is to remove the complexity from logistics. You need to be a leader and a team player, dedicated to your customer, passionate about our industry and disciplined to do what it takes to get the job done. If you are energized by overcoming challenges from clients and carriers and by building lasting relationships, then accelerate your career with our rapidly growing company.

The IT Operations Engineer reports to the Senior Director of IT Infrastructure & Operations and also be responsible for the ownership of many day-to-day aspects of the IT Infrastructure and Operations Organization.

Day-to-Day ResponsibilitiesTroubleshoot, prioritize, and triage employee-facing issues, escalating internally and externally as needed Maintain asset inventory and tracking system Set up, configure, and maintain workstations Hardware repair and upgrades Disk imaging of systems Handle onboarding and offboarding of accounts across in-house and SaaS applications Assist with creating process documentation as needed for internal processes Provide ongoing maintenance and support of key communication systems In-office teleconferencing equipment Dashboard displays and televisions Employee workstations Collaboration with the other Infrastructure Team members on org-wide projects and rollouts Remediation of endpoint tickets generated from Security team Adherence to RPM valuesPreferred QualificationsAssociate degree or coursework in Computer Science, Information Technology, or a related field 0–2+ years of relevant experience in IT support or infrastructure roles (internships or student jobs welcome)Familiarity with basic IT principles and troubleshooting Strong communication and teamwork skills A problem-solving mindset and willingness to learn Ability to prioritize tasks and ask for help when neededMust be able to work in our Gdańsk, PL office Attributes & SkillsStrong IT background with infrastructure proficiencyEvidence of problem solving and multi-tasking skills in a fast-paced environmentTrack record of on time deliveryEvidence of being detail-oriented with a strong ability to think and communicate strategically Excellent written and verbal communication skills Team player and ability to be flexible, adaptable, and accommodating to employees at all levelThis position may involve occasional light manual labor, such as lifting and moving computer equipment, setting up workstations, or handling office technology hardware.

Reasonable accommodations can be made for qualified individuals with disabilities. Come as You AreRPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role.

It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time. Recruitment Agency NotificationRPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes. Powered by JazzHRdqBkpogYu9