RTT Support Officer

The post will provide an administrative function to support the 18 weeks Referral to Treatment (RTT) agenda. This will include validation of computerised records and, if appropriate, making anynecessary amendments. They will respond to the needs of the Trust and make decisions using information held on the hospital PAS or from regular reports produced by the Digital Intelligence Department. On occasions Directorates or others may request amendments to be made as a result of their own validations.This role will utilise multiple data sources, both internal and external, to validate activity recorded on Trust systems, identifying areas of concern and escalating them for further investigation to be completed. Where appropriate, the role will be required to revise data recorded on Trust systems, to ensure that it accurately reflects the patients pathway.The post holder will be computer literate with good communication skills, an understanding of patient information systems and a good knowledge of the principles behind the RTT agenda.To validate patient records to ensure correct RTT pathways are recorded as accurately as possible on the Trust core patient record system. Organise own day to day tasks and activities from information produced by pre-defined procedures or reports. The workload will be determined by the supervisor depending on the current agenda within the department Make any necessary amendments to Trust core patient record system. Make suitable comments in the notes section of the patients’ record, where records are validated and found to be correct. Communicate with internal and external individuals in a secure manner to ensure information is of the highest quality in accordance with Trust policies.To respond to routine requests for information and deal with any telephone enquiries, either internal or external, as appropriate to the post. Where these are beyond the expectations of the post holder, or they are unsure of how to proceed, then these should be referred to thesupervisor or more senior members of the RTT Central team. To provide clerical support within the department as required. To communicate effectively with colleagues, directorates, relevant departments and other professionals concerning issues relating to RTT. Including the Feedback of errors to colleagues as and when required and raise the awareness of the Information Quality andvalidation agenda.Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.For roles at Liverpool Women’s, visit their careers page.For further details / informal visits contact: Name: Melanie Aldcroft Job title: Head of Patient Access and Performance Email address: melanie.aldcroft@rlbuht.nhs.uk Telephone number: 07783054996