Russian-Speaking Technical Customer Experts Jobs in Greece

wherewework.hu on behalf of:TP GreeceJob Overview:Are you a tech-savvy person with great communication skills? Join our Russian-Speaking technical customer help-desk team in GreeceTP in Greece connects customers with the world’s top brands for more than 30 years. With a team of 10.000+ employees from 109+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix – providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.Take a step forward and enhance your career by working with us for the most well-known brands in the world.The work-from-home option is offered to candidates living in Greece or available to relocate.If you are a tech enthusiast with fluency in Russian and good knowledge of English, then this is for you!What you will do:Communicate with customers via phone, chat & e-mailTroubleshoot technical issues using your problem-solving skillsTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction, representing a major brandProvide and maintain strong, professional relationships with all partners and show empathy at all timesWork towards reaching targets as set out by client statement of work as well as internal targetsEnsure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication. Log the cases on internal systems, while getting up to date with client’s products & services. What you will bring:Fluency in RussianVery good communication skills in EnglishExceptional written and spoken communication skills, soft skills, as well as problem-solving skillsGood knowledge of operating systems & computer applicationsComputer and mobile devices knowledge/tech savvinessBe resourceful, able to multitaskThrive as a team player in a fast-paced, high-energy, change-oriented environmentEmpathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervisionAbility to adapt and flex style according to customer personality, culture, and profileHelp-desk or system admin experience will be considered as an advantageWhat we offer: Competitive monthly salary + 2 extra salaries per yearHealth care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or ageFind out moreWould you like to see more jobs options? Please click here for Russian speaking jobs.Do you need even more options? View all of our available jobs.