Closing date: 29 July 2025We are seeking a dynamic and proactive Contact Centre Agent to join our team. As a Contact Centre Agent, you will have the opportunity to assist clients and internal staff with enquiries in order to deliver a satisfying, professional and hustle free services to customers and stakeholders. Key ResponsibilitiesProvide professional customer service support for queries related to microbiology, chemistry, and diagnostic testing services. Resolve customer complaints and issues in a timely and efficient manner. Support the sales team and Stakeholders with their queries. Gain in-depth knowledge of our testing services to better assist customers.
Quote, Update and maintain customer records in the CRM database. Work closely with the microbiology, chemistry, and diagnostic teams to stay updated on service offerings. Responsible for the answering of customer questions accurately and in a timely manner. Establish good relationships with clients, suppliers and internal staff. Call clients to verify if they require any services/assistants from the company. ADHOC duties.
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