Head of Insurance Operations

Department: OperationsLocation: RemoteDescriptionSafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience. We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.

And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.

👩‍💻 Your responsibilities will includeOverseeing the full insurance operations lifecycle - from underwriting coordination to claims resolution - ensuring speed, accuracy, and fairness at every stepBuilding and leading a strong insurance operations team that delivers excellent serviceMonitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experienceManaging relationships with partners to ensure smooth collaborationCreating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easilyLeading the creation and implementation of business continuity and resilience plansEnsuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflowsUsing data to track performance, solve problems, and guide continuous improvements🧪 We are looking for someone whoHas 5+ years of experience in insurance operations or healthcare, with a proven track record of building scalable systemsUnderstands insurance products, compliance requirements, and operational best practicesLoves solving problems with creative, scalable solutionsIs analytical and metrics-oriented, able to analyze data, identify issues, and develop effective solutionsUnderstands the broader business context and can make informed, strategic decisionsHas strong leadership skills and experience growing high-performing teams😀 We like to work with people who:

Want to help build a global social safety net on the InternetThink for themselves instead of copying othersAre willing to try new things, even with the risk of failureAre intellectually curious and open to new ideasAre creative and bold in the face of any problemsHave strong integrity and do the right thing🧘 What we offerFully remote work environment - work from anywhere globallyCompetitive salary and equity compensationPremium health insurance that travels with youPersonal development budgetLaptop and office stipendsA minimum of four weeks of vacation per yearTravel insurance any time you travelMultiple team gatherings per year in amazing locations - our previous meetups were in Mexico, Bali, Siglufjörður and Hoi An🚀 We look forward to hear from you!