Sales Advisor - Luxury Retail

Job Title: Sales AdvisorBrand: Swadesh Reliance RetailLocation: MumbaiExperience Required: 46 yearsAbout SwadeshSwadesh is a premium retail concept by Reliance Retail, celebrating Indias rich heritage of handlooms, handicrafts, and artisanal products. We bring together timeless craftsmanship and contemporary retail experiences, offering customers an authentic and curated journey through Indias cultural legacy.Role SummaryAs a Sales Associate, you are the face of Swadeshs craft luxury experience. You will provide exceptional service to guests while narrating the cultural and artisanal journey behind every product. Your role is central to achieving category sales, sustaining high service standards, and bringing Indias heritage to life through elevated retail storytelling.Key ResponsibilitiesGuest Experience & StorytellingDeliver warm, knowledgeable, and emotionally engaging service in line with Swadeshs guest-first service philosophy.Introduce products through storytellingarticulating their craft, material, and regional provenance.Offer personalised styling or product pairing suggestions based on guest needs and occasions.Sales PerformanceAchieve individual sales, UPT (units per transaction), and ATV (average transaction value) targets.Support the Department Manager in hitting category-wide KPIs.Encourage repeat visits through follow-ups & appointmentsInventory Handling & Product KnowledgeMaintain stock accuracy through daily counts and replenishment checks.Keep updated on craft techniques, material usage, and care instructions across categories.Report low-stock or high-demand trends to Department Managers.Visual Merchandising & Store PresentationSupport VM upkeep by aligning displays with storytelling themes and seasonal rotations.Ensure neatness, grooming, and hygiene across personal and store presentation zones.Operational DisciplineFollow SOPs related to POS, returns, exchanges, packaging, and shift handovers.Execute backend activities such as tagging, pricing checks, and other coordination as needed.EducationHSC/ Intermediate pass