Sales Agent

Job PurposeThe Sales Agent is responsible for generating ticket and subscription sales by actively engaging with customers, ensuring a seamless purchasing process. This role involves managing customer flow in front of the sales office, and delivering exceptional after-sales service. The Sales Agent will provide customers with a positive experience from initial contact through to post-purchase support, contributing to overall customer satisfaction and the success of the business.Responsibilities/DutiesProfil de candidat recherché :Customer Engagement & SupportGreet customers in a professional and welcoming manner.Assist customers in selecting the appropriate tickets or subscriptions to reach their desired destinations.Provide guidance and advice on ticket options.Sales & TransactionsIssue, renew, and process tickets and subscriptions accurately.Verify all transactions to avoid errors and ensure smooth processing.Handle cash transactions with care, ensuring accuracy in counting, sorting, and reporting discrepancies.Reconcile cash and sales records at the beginning and end of each shift, ensuring that the correct amount of cash is available.Identify, report, and resolve any discrepancies in transactions, cash handling, or ticket stocks promptly.Maintain accurate records of all reconciliations and financial transactions.Operational EfficiencyMonitor the functionality of ticket office machines and subscription devices, ensuring they are operational at all times.Check ticket and subscription stocks at the beginning and end of each shift.Administrative TasksCommunicate any relevant instructions or updates to colleagues during shift changes.Additional DutiesPerform other duties as assigned by the Sales Leader, Zone Manager and Station Master ensuring a high level of flexibility and teamwork.QualificationsESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCEBachelor's degree in any relevant discipline.KnowledgeStrong understanding of effective written and verbal communication principles.Familiarity with ticketing and subscription sales processes.Awareness of activities and updates that affect passenger travel.Knowledge of administrative procedures and compliance requirements.Experience0-2 years of experience in customer service, retail sales, or a similar customer-facing environment.Desired Behaviors & ExperiencesCustomer Focus: Provides courteous, helpful service and addresses customer needs proactively.Attention to Detail: Ensures accuracy in transactions, cash handling, and stock management.Operational Awareness: Monitors equipment and promptly reports issues to maintain efficiency.Clear Communication: Shares relevant updates with colleagues and escalates concerns appropriately.Professional Conduct: Adheres to company standards for attendance, dress code, and behavior.Flexibility and Teamwork: Adapts to shifting tasks and supports team objectives.Problem-Solving: Identifies and addresses potential issues before they impact operations.Reliability and Accountability: Demonstrates punctuality, responsibility, and commitment to duties.Commitment to Excellence: Upholds high standards in customer service and daily operations.CompétencesNot specified