Sales and Customer Experience Manager

Location: Abuja, NigeriaType: Full-TimeAbout the Role:Africana X — a division of Africana Couture is seeking a dynamic and results-driven Sales and Customer Experience Manager to lead our client journey from first contact to repeat purchase.Responsibilities:Develop and implement sales strategies that drive revenue growth and client retention.Lead and motivate the sales and CX teams to deliver outstanding customer service.Oversee client onboarding, feedback, and post-purchase follow-up processes.Build and manage high-value client relationships (VIPs, corporate, and bespoke orders).Monitor daily sales performance and customer satisfaction metrics.Collaborate with production, logistics, and digital teams to ensure seamless client experiences.Train and coach CX staff on communication, styling, and upselling in line with brand standards.Basic Requirements:Bachelor’s degree in Business, Marketing, Communications, or a related field.Minimum of 3-4 years’ experience in sales, customer service, or luxury retail management.Proven record of meeting or exceeding sales targets and understanding of customer behaviorExcellent communication, negotiation, and leadership skills.Passion for fashion and delivering exceptional luxury client experiences.Only shortlisted candidates will be contacted.