Sales and Operations Deputy Boutique Manager

HOW WILL YOU MAKE AN IMPACT? As an Ambassador of the Maison, the Operations Deputy Boutique Manager will efficiently assist the Boutique Manager in developing and optimizing the boutique performance. His/her role is to ensure excellence in operations and to manage the boutique team in order to create impeccable client experience and journey.Key ResponsibilitiesTeam Management & People Development : Accompany team development (both front-of-house and back-of-house teams)Monitor individual objectives and evaluate team performanceEnsure the day-to-day management, training, coaching and motivation of the boutique teamOnboard and train newcomersBoutique Operations and ComplianceMaintain the operational excellence of the boutique: respect of procedures, compliance, stock managementEnsure all procedures are well understood and respected by the teamsOversee non-sellable stock management and boutique maintenancePromote new services and tools, encourage their knowledge and adoption by the teamsIn collaboration with Boutique Manager, constantly strive to improve boutique flows, efficiency and ways of workingClienteling, Client Experience And Client StrategyMonitor team clienteling completion, support Sales Associates in creating tailor made client action plansEnsure First Class Maison client experience within the boutiqueEnsure reliability of client data collection by the teamsBoutique Strategy And PerformanceHelp Boutique Manager design yearly action planPartner with all office departments to co-design these actions and ensure relevant support (Merchandising, VM, Marketing, Events, L&D, High-End, Clients…)Lead the implementation and monitoring of the action planEmbed a culture of performance and monitor boutique and team KPIsHOW WILL YOU EXPERIENCE SUCCESS WITH US? Proven retail management experience with a track record of leading teams in a client-facing environment.Results-oriented with a strong business acumen and a proactive approach to problem-solving.Agile and adaptable, comfortable leading in complex and ambiguous situations.Excellent analytical skills and a client-centric mindset.Strong leadership skills with the ability to inspire and motivate a team, fostering a culture of inclusivity and trust.Fluent in English, verbally and in writing is mandatory – proficiency in any other language is a plus.