Sales and Reservation Intern

OUR COMPANY POSITION About Vivu JourneysFounded in 2019, Vivu Journeys is a proudly independent Destination Management Company (DMC) under the umbrella of Thien Minh Group (TMG)—one of Asia’s leading travel and hospitality groups. With a deep-rooted passion for authentic and immersive travel experiences, Vivu Journeys operates in Vietnam, Laos, Cambodia, Thailand, the UK, Portugal, and Spain, with exciting plans to further expand our global footprint.Unlike traditional DMCs that primarily act as intermediaries between local suppliers and international tour operators, Vivu Journeys goes a step further. We not only connect our partners with trusted suppliers but also design and operate our own signature travel products, offering a consistent, high-quality experience across all destinations. Our direct access to TMG’s broader hospitality ecosystem enables us to create truly integrated travel solutions.TMG brings together four core pillars:DMC Services through Vivu JourneysHospitality, including 11 hotels and 7 river and sea cruise vesselsAviation, with a fleet of 3 seaplanes operating in Vietnam and a bold vision for regional airline expansionOnline Travel Technology, led by one of Vietnam’s top online travel platforms, fully developed in-houseBacked by decades of experience and an agile, entrepreneurial spirit, Vivu Journeys is redefining the DMC experience—combining local expertise, in-house assets, and innovation to deliver truly unforgettable journeys.POSITION PURPOSEThe role is to provide sales growth and ensure excellent customer satisfaction. This role also provides support to reservations and operations to arrange the services for the customers in Asia and Europe.MAJOR TASKS1/ Sales & ReservationsRespond to new business opportunities and enquiries in an accurate, appropriate, and timely mannerEnsure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the systemWork with Contracting and Operations team to get the best deal from the suppliers for the series trip and Group departure2/ Customer ServiceProvide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) as well as internal customers Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measuresFollow up after sales to ensure customer satisfactionQUALIFICATION AND SKILL REQUIREMENTS1/ Experience:Pre graduates or Fresh graduates Experience in sales & reservations is a plus point2/ Skill:Fluent in national local language and EnglishProficient with Microsoft Office applicationsStrong communication skills for internal & external purposes Good sales skillGood communication and writing skillsHigh standards of customer serviceAble to problem solve and make decisions consulting others as requiredAble to work under pressure and juggle multiple tasks3/ Skill:Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actionsWHAT WE OFFERAn attractive intern allowanceFlexible working hours Career pathways & professional development – opportunity to work full time after the internshipTravel domestically & overseas as required by the business HOW TO APPLYPlease submit your resume and letter of interest to admin@tmgroup.vn Please be noted that all of your information will be kept confidential and only short-listed candidates will be contacted.