Sales Assistant

About Kusini Water Kusini Water is a social enterprise on a mission to end water poverty across Africa. Using solar-powered kiosks and upcycled filtration technology, we provide clean drinking water while creating jobs for youth and building community resilience. Purpose of the Role The Sales Assistant is responsible for the smooth daily operation of the Kusini Water Distribution Centre (DC) in Klerksdorp. This role ensures excellent customer service, accurate cash handling, effective stock management, and a clean, safe, branded sales environment. The Sales Assistant is the face of Kusini Water at the DC, interacting with customers, managing the shop space, and supporting operational targets. Key Responsibilities 1. Daily Shop Operations Open and close the DC following Kusini Water SOPs. Ensure the store is clean, organized, and fully prepared before customer arrival.  Keep refill stations, counters, and equipment operational at all times.  Maintain shop hygiene, safety, and branding standards. 2. Sales & Customer Service Serve customers warmly, professionally, and efficiently.  Ensure all sales (cash or card) are processed through the POS system.  Promote Kusini Water products, offers, and refill services.  Support customer enquiries and escalate complaints when necessary. 3. Cash Handling Count and record the daily float at opening.  Process transactions accurately and give correct change.  Conduct end-of-day cash-up and reconcile with POS totals.  Secure cash in the safe and comply with all cash-handling SOPs. 4. Stock Control Record stock-in and stock-out daily. Monitor stock levels and notify the Supervisor of low stock. Ensure shelves, fridges, and refill stations remain fully stocked. Support monthly and weekly stock counts. 5. Cleanliness & Hygiene Sweep, mop, and disinfect the shop daily. Clean refill stations, floors, and all customer-facing areas. Comply with Kusini hygiene and water safety standards.  6. Brand & Customer Experience Maintain a professional appearance and wear a full Kusini uniform. Ensure the store environment reflects Kusini’s values of cleanliness, quality, and community trust. Support local marketing activities where needed.  Skills & Competencies Strong customer service and communication skills Honest, reliable and responsible Basic numeracy and ability to handle cash accurately Ability to work independently with minimal supervision Friendly, respectful,and community-oriented Organized, punctual, and attentive to detail Comfortable using a POS system (training provided) Required Experience Retail or sales experience (advantageous but not mandatory) Experience handling cash or working with a POS system is a plus Must be based in Klerksdorp  Must be able to work Monday to Saturday full days Personal Values Integrity, honesty, and accountability Passion for serving the community Respectful and customer-focused attitude Commitment to cleanliness and professionalism