Sales Consultant (Western Cape)

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional Sales Consultant- Western Cape to join our dynamic team of #Unstoppables.Purpose of the Job:To provide excellent professional services in dealing with our customers, ensuring that queries areresolved efficiently and effectively. To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services within the Service Centre SLAMain Responsibilities:Customer Service & Sales• Ensure all clients are welcomed in a professional manner• Ensure that Service Centre environment is conducive to driving sales and offering outstanding service• Maintain and update relevant policies and procedures within the store• Build and maintain relationships with customers• Ensure a professional image is portrayed during all interactions with customers• Ensure all orders, forms, applications and requests are processed without delay• Ensure all requests and unresolved issues are directed to the designated resource without delay• Ensure accurate management of customers' accounts• Ensure a detailed audit trail of all customer interactions and transactions are easily accessible• Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken.• Ensure effective administration management• Effectively communicate and coordinate with internal departments• Ensure prompt response to customer inquiries with attention to detail and accuracyComplaint Resolution• Obtain and evaluate all relevant information to handle inquiries and complaints• Ensure customer verifications are performed continuously and any discrepancies are raised immediately to management• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframeEnsure that a good level of understanding and knowledge of Cell C’s products and services are maintained at all times, ensuring Stock Finance Administration and Report Generation Health and Safety CompliancePerform any other related duties as requested by Management that customer queries can be dealt with accurately and appropriately• Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performanceStock• Ensure that stock forecasts are submitted weekly as per agreed upon time frames• Manage sales order capture process daily to ensure turnaround times is adhered to as well as orders are captured accurately• Check that daily cash up report reflects no cash variances• Ensure all transactions processed within the day are correct and are in a balanced positionFinance• Ensure all documents are filed with 100% accuracy and can be accessed with ease and is audit compliantAdministration and Report Generation• Submit weekly and monthly report to Manager• Submit any other ad-hoc reports on requestHealth and Safety Compliance• Conform and adhere to Safety, Health and Environmental legislative requirements• Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative• Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment• Attend the Safety, Health and Environmental workshops as required by managementPerform any other related duties as requested by ManagementMinimum Qualification• Matric + NQF 5 – Certificate / internal workshops and proven on-line self-help courses, gainingknowledge in the Customer Service, Sales IndustryExperience• 6 – 24 months experience in sales, retail or service environment• ICT Product knowledge would be advantageous• Ability to increase sales• Knowledge of relevant computer application"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."