Sales Enablement Specialist

Who We AreEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.The EH WayAt Employment Hero, we're proud of our unique DNA, which we call The EH Way.We are mission first. Everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our missionWe are remote first. We champion a remote environment with a preference for asynchronous communication and a high degree of autonomyWe are AI First. We are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scaleWe are apolitical. We do not take a position on political or social topics, unless it relates to our missionWe live by our values. We role model our values 100% of the timeWe expect high performance. We set a high standard and we're not satisfied with being averageWhat We NeedWe're looking for SDR Sales Enablement Specialist to drive performance coaching for our NZ-based SDR team, across Micro, Core, and Mid-Market segments in both Inbound and Outbound. In this role, you'll act as a hands-on coach and quality champion — spending your time in the field running 1{{:}}1 sessions, shadowing live calls, reviewing Outreach, and quickly identifying and addressing performance gaps.Your mission is to elevate SDR performance by coaching to best-in-class standards and improving funnel metrics like MQL-to-SAO conversion, connect rates, demo sit rates, and revenue. You'll drive excellence by lifting both quantity (activity, connect rates, pipeline coverage) and quality (targeting, messaging, and CRM discipline). In close partnership with SDR Managers, you'll help reps develop the skills, mindset, and consistency to influence revenue — not just generate leads.At Employment Hero, we believe SDRs are revenue influencers. This role will help embed that belief across the business. By setting clear standards, optimising processes, and coaching relentlessly, you'll help reps balance high-volume activity with relevant, high-impact conversations. Your work will fuel pipeline growth, strengthen conversion rates, and scale a high-performing SDR engine.We are open to candidates based in New Zealand OR Australia for this role.Key Responsibilities1{{:}}1 Tactical Coaching & Performance Enablement{{:}}Conduct regular 1{{:}}1 coaching sessions, live call shadowing, and structured roleplaysDeliver real-time feedback on messaging, objection handling, and conversion techniquesTrack and optimise funnel performance across MQL-to-SAO conversion, call to connect, connect to opportunity, demo sit rates, and revenue growthSDR Quality Assurance & Workflow Uplift{{:}}Audit SDR calls and CRM hygiene to maintain a consistently high standard of execution, ensuring process adherenceIdentify performance bottlenecks using data and resolve through coaching or process changeCollaborate with Ops to improve workflows, sequences, and data accuracyWork closely with SDR Managers to align coaching with performance needsChannel Growth{{:}}Standardise SDR workflows against top-tier industry benchmarks and sales practicesDevelop SDRs' proficiency in product knowledge, objection handling, and closing techniquesEmbed best practices in prospecting and lead qualification aligned with our SPICED sales methodologyFoster knowledge retention and continuous development through coaching initiativesCollaborate & Commercial ImpactWork closely with SDR Managers to support team coaching and performance goalsAlign strategy with GTM initiatives, product launches, and campaign prioritiesChampion a culture of high performance, growth mindset, and measurable impactAct as a force multiplier by amplifying strategic initiatives across Inbound and OutboundWhat You'll BringCommercial Acumen. You're focused on what drives pipeline and revenueExecution Mastery. You simplify complex problems and deliver results, fastChange Driver. You turn ambiguity into opportunity and lead through changeForce Multiplier. You amplify Enablement's impact, scaling what worksResults-Obsessed. You track, test, and improve relentlesslyWhat We're Looking ForProven success coaching or leading Inbound and Outbound SDR teams, ideally in SaaS or tech scale-ups (essential)Deep understanding of Outbound pipeline generation and SDR performance leversStrong track record improving activity and conversion metricsFamiliarity with tools such as LinkedIn Sales Navigator, ZoomInfo, 6sense, Outreach, Spekit, Confluence, and Salesforce (preferred)Skilled in delivering feedback and coaching across all experience levelsComfortable operating at both tactical and strategic levels in a fast-moving environmentData-driven decision maker with a passion for scaling repeatable, high-impact sales motionsStrong alignment to commercial goals and the ability to drive cross-functional outcomesAble to interpret data to diagnose performance gaps and pull the right levers to positively impact sales performance metricsCollaborative mindset, working well with cross-functional teams to drive outcomesWhat We Can OfferAt Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means{{:}}You will work remotely, with the flexibility to own your time and impactYou will access cutting-edge tools to amplify your work, knowledge and outputsYou'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your lifeYou'll own ESOP (employee share options) in one of the world's fastest-growing tech companiesYou'll also have access to a wide range of benefits that includes{{:}} a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunitiesIf you thrive in hands-on coaching roles and have a passion for optimising sales performance, we'd love to hear from you. This is your opportunity to help Employment Hero create a world-class SDR function — where every call counts!