Sales Operation Senior Manager

As a Sales Operation Senior Manager, you will lead, coach, and develop our LATAM sales teams to ensure they consistently execute defined strategies, excel in core sales skills, and achieve maximum productivity across all program efforts. This role is ideal for a hands-on leader passionate about driving tangible improvements in seller capabilities and meeting aggressive operational targets in a high-volume digital advertising environment.In This Role, You WillElevate seller capabilities in pitching, consultation, negotiation, and objection handling.Identify development gaps and implement targeted coaching and training plans.Oversee team selection, onboarding, recognition programs, and manage performance improvement and disciplinary actions.Own and drive operational effort metrics such as daily attempts, contactability rates, pipeline velocity, and process adherence.Ensure execution of strategies defined by strategic partners (BI, Global Targets, SMEs, MIS).Translate strategic goals into daily activity and behavior targets for Team Leads and Sellers.Lead performance management initiatives, setting clear expectations and managing accountability.Prepare and present detailed performance reports focused on execution quality, seller development, and effort metrics.Work modelWe believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.What You Need To Have To Be Considered5+ years of experience in sales leadership, coaching, or performance management roles.Proven success in driving team performance through direct coaching and skill development.Experience managing and reporting on sales effort metrics.Ability to ensure compliance and execution of centrally defined strategies.Strong organizational skills and attention to detail.Native-level Spanish and advanced (C1/C2) English proficiency.These will help you stand outExperience in digital advertising or high-volume sales environments.Ability to lead cross-functional performance initiatives.Passion for coaching and developing sales talent.Strong stakeholder management and operational discipline.BenefitsA career in one of the largest and fastest growing IT services providers worldwide.Ongoing support and funding with training and development plans.Opportunity to work for leading global companies.Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus, and many other benefits that we are going to share during the selection process.