Sales Operations Analyst

About CRISIL Limited:CRISIL is a leading, agile and innovative global analytics company driven by its mission of making markets function better.It has delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers through businesses that operate from India, the US, the UK, Argentina, Colombia, Poland, China, Hong Kong and Singapore.It is majority owned by S&P Global Inc, a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide.The Impact: This position strengthens the organization’s relationship with existing accounts by providing quality, efficient and standardized customer service, both pre- and post- sales. Diverse and flexible portfolio coverage, positions the individual to shorten client response times and increase service quality, helping clients meet their financial and risk management needs. The role additionally plays a critical part in ensuring we meet audit and regulatory requirements. What’s in it for you? High transparency working in both cross functional and global groups, including but not limited to sales, product, analytical support, data, IT, and finance functions.Develop your Business Insight and Sales Operations processes in the financial services sectorDeepen your knowledge of our primary products and services within the Ratings business and their impact in the Capital Markets.Responsibilities:Assist in the sales implementation processes- primarily including order execution, ensuring accurate billing, and system entry to warrant maximum revenue realizationTrack customer developments and trends to help craft future offeringsCollaborate with Business Developers, Relationship Managers, Product Managers and other Transaction Managers to effectively own the sales pipeline and assist in handling transactional customer queriesCollaborate with other internal functions and act as a bridge between Sales and those functions as requiredComprehend appropriate understanding of relevant regulation and company policies for supporting internal and external clientsMaintain knowledge and comprehension of the pricing strategies and approval guidelinesAbility to work independently What the Hiring Manager Says: “You will be flexible and willing to tackle anything, with a keen eye for detail and a tenacious approach to delivering results in a timely and accurate manner. You will have exposure to many different business units working across a varied product-mix and with our clients. This person will have a strong operational focus, be competent at managing a rapidly changing workstream in a high-paced environment, and very tech savvy.” What We’re Looking For:Basic Qualifications:Bachelor’s degree or equivalent in a related field.Some experience required, preferably in an operations, client service experience or related roleStrong and effective oral and written communication to effectively work well with clients and S&P Global staffAdvanced systems skills, including understanding of Excel (formulas, macros, pivots)Preferred Qualifications:Knowledge of salesforce.comUnderstanding of primary products/services within a Ratings business, and elementary understanding of the Capital Markets would be advantageous