Sales Operations Manager

About usWallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.Role SummaryThe Sales Operations Manager is responsible for driving operational excellence, optimizing workflows, monitoring performance, and ensuring team efficiency. This role blends performance management, process improvement, reporting, compliance oversight, and team support to deliver high-quality onboarding and operational outcomes.Key Duties & ResponsibilitiesKPI & Performance ManagementDevelop, implement, and monitor KPIs for the team.Continuously adapt performance metrics to meet evolving business needs.Conduct regular evaluations of performance results and initiate appropriate follow-up actions.ReportingPrepare and deliver monthly performance and operational reports.Create customized reports upon request for management and stakeholders.Ensure accuracy, clarity, and timely distribution of all reports.Invoice ControlOversee invoice processing to guarantee timely and accurate payments.Coordinate with Finance to ensure proper allocation and documentation of invoices.Manager OversightReview manager communications within CRM and Admin Panel regularly.Conduct weekly audits of onboarding processes, including registration, documentation, agreement signing, and activation.Identify, escalate, and resolve systemic issues, delays, or ineffective processes.Team Performance SupportMonitor individual manager performance, including response time, conversion rates, and adherence to standards.Track and analyze errors, and develop improvement plans for underperforming managers.Organize mini-sessions for knowledge sharing and communication improvement.Flow DevelopmentPropose and implement improvements to onboarding flows.Drive automation and simplification of existing processes.Ensure new flows align with KYC, Legal, Support, and other relevant departments.RequirementsStrong analytical and KPI-driven mindset.Experience in operational process improvement.Excellent reporting and data presentation skills.Strong leadership, coaching, and team management capabilities.Knowledge of compliance requirements (KYC, Legal).Proficiency with CRM tools and workflow systems.Strong communication and stakeholder management skills.We offerCompetitive salaryHealth insurance compensationCareer opportunitiesSupportive and caring LeadershipA modern office in the center of CannesA chance to work as part of a highly motivated and talented teamReferral programTeam building and Company Events