We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www. lenovo. com, and read about the latest news via our StoryHub.
Key ResponsibilitiesOperate the L1 Helpdesk on Dynamics365, LBP, LPH, and CRM sales systemsHandle emails, phone calls live chats and RM HelpDesk tickets on related sales - LPH/LBP/Dynamics365/CRM - systemsGuide users in system access navigation, deal registrations, bids, and partner registrationResolve issues in cases within time-to-close targetsRaise IT tickets, if needed, for next-level resolution, and cooperate with IT to get resolution on timeSatisfy/Delight customers in their Helpdesk experienceProblem-solvingDeal with hard partnersShare new issues and case resolutions and putting them to knowledgebaseProvide feedback for further improvementsPropose process changes to improve efficiencySupport system enhancements by testing functionalities, developing/delivering training and executing deploymentPosition RequirementsProven track record in a similar roleWillingness to work on public holidays as needed to serve sales and partners WWStrong communication skills and ability to work cross-departmentsFluent in English, other languages are an advantageStrong knowledge of the sales systemsGood knowledge of ExcelKnowledge of other systems (Windchill, ECC, etc.
) is an advantage. What Can We OfferA multitude of professional and personal opportunities (career growth, change wording) Charity, volunteering,. Activities wording (ESG. .
) An international organization with a high focus on all types of Diversity in the team 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft / hard skills trainings and individual mentoring Employer contribution to the Third Pillar Pension System Life life events insurance, fully covered by company Base gross monthly salary from 1800EUR, depending on experience + variable part 12% of your annual earningsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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