Sales Operations Support Analyst

OverviewWe Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.Know more: PepsiCoJobsJoin PepsiCo, dare for better.ResponsibilitiesThe OpportunityWe are seeking a proactive and detail-oriented Service & Scheduling Analyst to join our Sales Operations Support team. In this role, you’ll play a key part in ensuring seamless coordination between our U.S. local sales teams and operational support platforms.As part of the Service Maintenance group, you will handle service requests (tickets), maintain accurate field schedules, monitor SLA performance, and collaborate across multiple time zones with cross-functional teams. You’ll also contribute to weekly reporting and process optimization initiatives that drive continuous improvement.This is a high-impact, fast-paced position that demands analytical thinking, strong communication, and a commitment to service excellence.Your ImpactManage and resolve incoming service requests with precision and within defined SLAs.Coordinate the creation, modification, and cancellation of work schedules for field representatives.Monitor request queues, identify potential bottlenecks, and escalate issues proactively.Review and validate documentation to ensure accuracy and alignment with scheduling and operational standards.Prepare and deliver regular reports on service performance, pending actions, and compliance metrics.Partner with regional stakeholders to clarify requirements, align expectations, and ensure smooth execution of service adjustments.Support the documentation and continuous improvement of operational processes and workflows.Participate in cross-functional projects that enhance visibility, efficiency, and service quality.QualificationsWho We’re Looking ForBachelor’s degree in business administration, International Business, Industrial Engineering, or a related field.Advanced English proficiency (both written and spoken) — this role supports teams across the U.S.Strong organizational and multitasking abilities, with exceptional attention to detail.Advanced Excel skills, including formulas, pivot tables, and data validation.Excellent communication skills and a strong service-oriented mindset.Proven ability to collaborate effectively across teams and regions in a dynamic environment.High level of ownership, accountability, and urgency in task execution.Preferred Qualifications:Previous experience (internships, academic projects, or roles) in service operations, administrative support, or similar functions.Familiarity with workflow automation tools (e.g., PowerApps).Understanding of SLAs, operational KPIs, and performance monitoring.Ability to interpret and validate structured data according to business needs.Comfortable working under pressure and managing shifting priorities.What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.