Sales Process & Operations Manager – Porto (Hybrid)

We are looking for a Sales Process & Operations Manager to structure, analyse, and optimize how we attract, convert, and retain clients. This role is ideal for someone with a management or engineering mindset, passionate about building efficient systems, using data to guide decisions, and ensuring the sales engine runs smoothly.You will work closely with leadership to design and refine our sales workflows, manage the CRM (Pipedrive), and create performance insights that drive business growth.Key Responsibilities • Map, optimize, and document sales processes to improve efficiency and scalability. • Manage and monitor the sales funnel through Pipedrive CRM, ensuring accurate data and timely follow-ups. • Define and track key performance metrics, providing insights for decision-making and forecasting. • Collaborate with leadership to refine the marketing strategies for lead qualification, pipeline management, and customer retention. • Contribute to cross-functional projects connecting sales, product, and customer success.Qualifications • 2+ years of experience in sales operations, process improvement, or business development. • Proven experience using Pipedrive CRM (setup, automation, reporting). • Strong analytical and problem-solving skills; comfortable working with data and systems. • Self-motivated, organised, and results-driven. • Bachelor’s degree in Management, Industrial Engineering, or Marketing (or related field) preferred.Why Join us • Join a company shaping the future of event management software. • Work in a collaborative environment that values process thinking and continuous improvement. • Hybrid work setup in Porto, with flexibility and autonomy.About Last2TicketFounded in Portugal, Last2Ticket is a pioneer in the event management industry with a DIY event software platform that empowers organisers to grow their events with flexibility and data-driven insight. Since 2011, we’ve managed thousands of events across multiple countries on five continents, helping clients simplify registration, boost visibility, and gain actionable analytics.