Sales Process Trainer (Australian Market)

About the Role:The Sales Trainer & Coach is responsible for designing, delivering, and continuously enhancing the sales training and coaching framework for internal sales teams selling Electricity, Gas, Internet, EFTPOS, Fuel Cards, and other utility products to Australian business customers.This role ensures that every sales consultant is confident, compliant, and high-performing equipped with strong product knowledge, proven objection-handling skills, and a winning mindset to succeed in the competitive Australian utilities market.Key Responsibilities:1. Training Design & DeliveryDevelop comprehensive New Hire Induction & Sales Training Programs covering:Overview of the Australian utilities market (B2B focus)Product knowledge: Electricity, Gas, Internet, Fuel Cards, EFTPOS, etc.Sales pitch, objection handling, and closing techniquesCRM usage and process complianceQA standards and compliance scripts (aligned with Australian energy regulations)Conduct refresher and upskilling workshops for existing team members.Create engaging training materials, playbooks, videos, call scripts, quizzes, and certification tests.2. Coaching & Performance ImprovementConduct live call monitoring, side-by-side coaching, and feedback sessions to enhance conversion and quality.Identify individual performance gaps and design personalized coaching plans.Track key post-coaching metrics: Conversion %, QA scores, Average Handling Time (AHT), etc.Lead daily huddles and weekly learning sessions with Team Leaders and sales teams.3. Quality & Compliance ReinforcementPartner with QA and Operations teams to ensure sales conversations comply with:Australian energy sales and disclosure standardsInternal process and documentation accuracyConduct regular compliance refreshers to reinforce Do’s and Don’ts of third-party energy sales.4. Continuous ImprovementAnalyse team and campaign data to identify skill gaps and training opportunities.Facilitate weekly calibration sessions between QA, Team Leaders, and Operations for consistent quality standards.Recommend process, pitch, and script enhancements based on real-time performance feedback.5. CollaborationWork closely with:Operations Manager – KPI alignment & performance trackingQA Team – Identifying training needs and compliance gapsTeam Leaders – Reinforcing coaching outcomes and accountabilityAustralian Partners/Clients – Aligning product and compliance updatesKey Performance Indicators (KPIs)% of new hires achieving sales target within first 4 weeksConversion rate improvement after coachingQA score improvement following trainingTraining attendance and engagement levelsReduction in non-compliance or sales errorsFeedback quality from Operations and Team LeadersMinimum 70% pass rate during training & OJT (ready for production floor)Skills & Competencies:3–5 years’ experience in sales training or coaching (preferably in Australian Energy / Telecom / BPO sectors)Strong understanding of the Australian B2B marketExcellent communication, presentation, and motivational skillsProven success in driving sales performance and retentionAbility to design engaging content (PPTs, LMS modules, videos, roleplays)Empathetic yet firm coaching approach — able to inspire and hold teams accountableDesirables Prior experience in Australian utilities sales campaignsExposure to CRM tools and QA monitoring processesCertification in Sales Coaching or Training MethodologiesWhat We Offer:Direct exposure to an Australian-based companyFriendly, fun-loving, and playfully competitive office cultureFree pick-up facility or travel allowanceStrong scope for career growth and advancementFor applications and queries, contact: hr@selectandswitch.com.au | 📞9266524737