Sales & Reservations Agent

Join the Nikki Beach Hospitality Group !Job Title: Sales & Reservation AgentLocation: Saint Tropez, FranceContract: Seasonal (6 months, with possibility to extend)About The PositionAs the Sales & Reservation Agent, you are the main point of contact for all guest bookings and inquiries via phone, email, WhatsApp and social media. You handle all reservations personally, ensuring a smooth and professional guest experience from first contact to arrival. You bring solid hotel or hospitality reservation experience, ideally with strong knowledge of SevenRooms or similar reservation software.This role requires a strong, confident personality, as you will often support the Hostess and Entrance team in managing demanding or high-expectation guests. You collaborate closely with all operational departments, especially the Head Hostess, to ensure accurate table planning, exceptional service and seamless daily operations.Main ResponsibilitesHandle 100% of all reservation requests via phone, email, WhatsApp and social mediaManage daily booking flow using SevenRooms (or similar CRM/reservation platform)Guide guests through booking options and respond to inquiries with clarity and professionalismRedirect group, partnership or event inquiries to Marketing or Sales when neededBuild strong relationships with Hotel Concierges and local network (city hall, tourism agencies, etc)Upsell premium packages and promote Nikki Beach events and experiencesStay fully updated on menus, pricing, events, entertainment and operating hoursProcess deposits, prepayments and confirmations when requiredResolve booking changes or cancellations efficiently and proactivelyFollow approved templates and maintain consistent communication tone and qualityRespond to all guest messages within 24 hours maximumMaintain detailed guest profiles in the CRM (preferences, allergies, spend history, etc.)Send post-visit thank-you messages and request guest feedbackTrack promoter/concierge bookings and manage commission documentationPrepare weekly and monthly reservation and commission reportsSupport VIP bookings, including allocation strategy and outreachMonitor and respond professionally to reviews on TripAdvisor and Google BusinessCoordinate continuously with the Head Hostess, ensuring she is fully informed of all booking detailsTrain Hostess team members on reservation updates, SOPs and special eventsWork closely with Operations, Marketing, Sales, and F&B teams to ensure smooth communication and planningWho You AreExperienced in hotel reservations, hospitality front office, or guest relationsExcellent communicator with strong writing and interpersonal skillsFriendly, organized, detail-oriented and service-drivenConfident, calm and assertive. Able to handle difficult or demanding clients at peak timesFluent in English and French, any other languages are a plusComfortable with CRM/reservation software - SevenRooms experience is a strong advantageAble to multitask across multiple communication channelsWorks well under pressure and adapts quicklyWhat You'll BringHotel or hospitality reservation systemsSevenRooms or similar CRM/reservation softwareBooking, prepayment and cancellation proceduresNikki Beach experiences, events and guest profilesProper data tagging and guest record keepingTable plans, event packages and pricing strategiesComplaint handling and client careReporting tools and basic Excel trackingReview platform monitoring and brand-aligned responsesWhy join Nikki Beach?Be part of a globally celebrated brand that blends music, dining, entertainment, fashion, film, and art into one exceptional hospitality experience. As the original luxury beach club concept, Nikki Beach has grown into a global lifestyle company with beach clubs, hotels, resorts, restaurants, residences, and pop-ups under Nikki Beach Hospitality Group.We're a family-run company with a strong sense of purpose and connection, and we’re proud to bring people together through meaningful, joyful experiences in some of the world’s most iconic destinations. At Nikki Beach, you'll join a team of passionate individuals in a high-energy setting where your personality and skills can shine.We offer continuous learning, travel, and career development opportunities, and the chance to create unforgettable guest experiences.Join us and be part of our global Celebration of Life!