Sales Support Expert

Job title - Sales Support ExpertRequired Skills/Abilities:Graduate (Bachelor’s degree from a recognized University in any discipline)1-3 years of experience, preferably in forwarding or in sales AnalyticsStrong English skillset in verbal/written is requiredResult-oriented mindset, deadline awareness, customer focusAdvanced knowledge on Microsoft Office (Excel, PowerPoint, Word)Knowledge on visualization ToolsStrong analytical skills, proficiency in data handlingWillingness to make extra effort when neededTaking ownership, responsibility and ability to work independentlyRoles &Responsibilities:Monitor data quality and perform regular updates to keep dashboards current and relevant.Create and maintain standardized and ad-hoc reports to support sales operations, including those for sales campaigns.Analyze sales data to identify trends, opportunities, and areas for improvement.Present findings and recommendations to stakeholders in a clear and concise manner.Handling new partner registration forms, credit application formsAnalyze various business scenarios to anticipate outcomes, identify potential risks and opportunities to develop sector-specific growth plans and action plans for risk mitigationRefresh rates on a regular basis for customers, distribute and collect data from product contacts and organize dataEnsure data accuracy is at highest level with monitoring and updating information in Sales360, monitoring due dates, joining community calls, trainingsAssisting the setup of reports in myDHLi, onboarding customers, alignment with Sales person, trainingsCreating presentations, preparing for QBR, MBR, monitoring market updates, alignment with Sales EuropeData pullout from sources and dashboards (FRP, DCR,…), KPI reports, data analysisProvide detailed customer reporting, develop and update Standard Operating Procedures (SOPs), and support cost-saving projectsWHAT WE OFFERAs part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.Monthly bonuses – based on achievable KPIsExtensive cafeteria packageFlexible working location:You may choose hybrid mode (initially 6 months work from office then 50% work from home and 50% work from office)You can enjoy the facilities in our modern office in case you prefer working on-siteLaptop, mobile, and technical equipment for home officeTravel allowance for MÁV and BKK passes,and for commuting by car from outside and within BudapestFinancial support for special life situations - wedding, child birth, funeralReferral bonusLong service award - starting at 3 years of seniorityExtra paid time off for your birthdayMAKASZ benefits card and other special employee discountsWe are an AYCM sport pass partnerExtended medical checkGroup insuranceGaming room and massage chair in the office, if you need to switch off during your break timeRegular company events in the form of yearly company days, team buildings, family day, CSR actionsWellbeing initiatives supporting the work-life balance and the physical and mental health of our colleaguesPersonalized learning & career platform for your professional development to help you achieve your next career goal with usOTHER INFORMATION YOU MAY NEED TO KNOWOur DHL Building is located at BUD International Airport.Initial 6 months is work from home and post that is hybrid work moduleWe work from 8:00 to 17:00, with 1 hour lunch break.As an agent working closely with stations located in other European countries, you may be required to work on Hungarian national holidays – for which you will be compensated in accordance with the Hungarian Labor Code.WHAT’S NEXT?After submitting your application, we try to review your CV as soon as possible.If we find you would be a good fit for one of our open positions, we will contact you shortly by phone. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office.After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding.We can’t wait to welcome you to our team!