Salesforce Administrator

Salesforce AdministratorPosition reports to: CRM and Insights ManagerAbout the organisationA national charity that partners with the community to prevent stroke, save lives and enhance recovery. An equal opportunity employer. People with a lived experience of stroke, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds are encouraged to apply.Overall purpose of position:Salesforce is central to how we manage donor and supporter relationships, track engagement, collect and maintain mission-critical data, and enable accurate reporting across fundraising, programs, advocacy, and service delivery. This role ensures the platform remains stable, reliable, and aligned with the needs of a growing, mission-driven organisation.The position is hands-on, with key responsibilities spanning end-user support, continuous improvement, automation, and the administration and maintenance of Stroke Foundation’s organisation-wide Salesforce environment.Key ResponsibilitiesBAU activities including managing the onboarding process for new usersAdminister and maintain Salesforce environments, ensuring platform stability, data integrity, and securityManage user accounts, roles, profiles, permission sets, and data access controlsBuild and optimise declarative automation (Flows, Approval Processes, Validation Rules, etc.) to streamline business processesDesigning and enhancing workflow rules, validation rules, approval processes, page layouts, custom objects, custom settings, profiles and permission sets, reports and dashboard developmentSupport testing and deployment activities in coordination with development teamSupport ongoing projects across multiple functions of Stroke Foundation by configuring and maintaining Salesforce solutionsCollaborate with external platform and integration partners and internal Subject Matter Experts (SMEs) to translate business requirements into scalable Salesforce configurationsAssist in data management activities including imports, cleansing, deduplication, and quality monitoringCreate and maintain documentation for configurations, processes, and operational runbooksDeliver end-user training and promote Salesforce best practices across business units.Monitor system performance, proactively troubleshoot issues, and recommend improvementsStay up to date with the latest Salesforce features and best practices, providing recommendations for continuous improvement.Position RequirementsQualificationsBachelor’s degree in Computer Science, Engineering, Information Systems, or a related fieldSalesforce Administrator and Salesforce Nonprofit Cloud certificationRelevant data management experience in public health programs, services, and evaluation. SkillsHighly developed written, oral and interpersonal communication skillsAbility to work independently and as part of a teamPositive and flexible attitude with ability to manage continuously evolving business requirements Excellent troubleshooting skills Strong focus on user experience Ability to understand and document complex requirements. Experience2-5 years of hands-on Salesforce administration experience including implementing and enhancing the Nonprofit Success Pack (NPSP) platformExperience with data management and data migration tools (Data Loader, Dataloader.io)Marketing Cloud experience is advantageousPrior experience collaborating with global teams across time zones.