Salesforce Business Analyst, Limassol (Hybrid)

Join our client's dynamic team as a Salesforce Business Analyst and help shape the future of FinTech innovation. This full-time, hybrid opportunity based in Limassol, Cyprus offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career, Emerald Zebra is ready to hear from you!The Company - Our client is a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remaining at the forefront of financial technology innovation. As an agile company that values growth and collaboration, they offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.What You'll Do - Looking for a Salesforce Business Analyst to play a key role in the company's transition from the legacy Back Office CRM to Salesforce CRM. The role will focus on analyzing existing processes, gathering business requirements, and ensuring a smooth migration of data, functionality, and workflows into Salesforce. The Salesforce Business Analyst will serve as the bridge between business stakeholders, IT, and the Salesforce implementation team, ensuring that the new CRM meets business needs and is adopted successfully across the organization.Responsibilities include -Requirements Gathering & Migration Analysis:Work with the Product Owner and dev team to understand business needs and legacy CRM processes.Conduct workshops and interviews to gather requirements for Salesforce CRM.Map current state (legacy CRM) processes to future state (Salesforce CRM).Identify gaps, redundancies, and opportunities for process improvement.Solution Design & Transition Support:Collaborate with Salesforce Product Owner, Salesforce Architects, Admins, and Developers to design migration-friendly solutions.Define requirements for data migration, record sharing, and user access models.Ensure the Salesforce solution replicates necessary functionality from the legacy CRM while leveraging Salesforce best practices.Support change management and process optimization during the transition.Documentation: Document requirements, business processes, and data mapping from the legacy CRM to Salesforce.Maintain migration playbooks, process flowcharts, and knowledge base materials.Create training guides and user manuals for end-users transitioning to Salesforce.Testing & Validation:Define and execute test cases for migrated data, workflows, and integrations.Participate in system testing, UAT, and cutover validation.Ensure data accuracy, system stability, and compliance during migration.Log and track issues during migration, ensuring timely resolution.Stakeholder Communication & Change ManagementAct as the liaison between business teams and technical teams during the transition.Communicate migration timelines, risks, and progress updates clearly.Organize stakeholder walkthroughs and ensure business buy-in on migrated processes.Support adoption through training sessions and user support.Qualifications & Requirements - Proven experience as a Salesforce Business Analyst (at least 1 year) - essentialExperience in trading/financial services CRM environments - essentialSalesforce Administrator or Business Analyst certification - essentialStrong knowledge of at least one of the clouds: Salesforce Sales Cloud and Service CloudExperience in data mapping, data migration, and process re-engineeringFamiliarity with record sharing models, user access requirements, and compliance constraintsExcellent documentation, analytical, and problem-solving skillsStrong communication and facilitation skills with ability to engage non-technical stakeholdersWhy Join?Experience rewards because you matter!Salary Range - EUR 40,000 - 75,000 gross/year (depending on level of experience - hiring mid to senior level)Career Growth - Ongoing learning and clear advancement opportunities.Work Life Balance - 22 days of annual leave.Wellness & Healthcare - 12 paid sick days + full medical insurance after 6 months.Future Security - Provident fund access after 6 months.Snack Hub - Fresh fruit, snacks, and beverages available daily.Lunch on the company - Daily buffet lunch with your team.Paid Overtime - Extra effort recognized and rewarded.Learning & Development - Dedicated budget for your upskilling.Team Spirit - Regular events and team-building activities.Fitness & Recreation - Gym access, sports, and spa treatments.Unwind Fridays - Close the week with a relaxed team drink.Working Schedule - Hybrid (3 days from the office and 2 days remote) - Monday to Friday, 09:00 - 17:00If you are interested in this job opportunity and meet the above requirements APPLY at the link below. For more information email georgia.michaelides@emeraldzebra.cy