Salesforce / Contact Center Project Manager – Insurance/FS

Are you ready to take your career to the next level with a leading Life Insurer? Our client, a prominent name in the Insurance industry, is seeking a dynamic and experienced CRM/Contact Center Project Manager to join their team. This is an incredible opportunity to lead transformational projects in a fast-paced, innovative environment and make a real impact on customer engagement and experience.About The RoleAs a CRM/Contact Center Project Manager, you will play a pivotal role in driving the implementation and optimization of cutting-edge CRM and Contact Center solutions. You will be responsible for end-to-end project delivery, working closely with cross-functional teams and stakeholders to ensure seamless execution, while keeping customer-centricity at the forefront.What You’ll DoLead the implementation of Salesforce CRM and Contact Center solutions (e.g., Genesys or other platforms).Manage complex projects, including AI, chatbots, and omnichannel solutions, to enhance customer experience and operational efficiency.Collaborate with regional teams across multiple markets to deliver scalable and impactful solutions.Engage with stakeholders from the Insurance sector to understand requirements, align strategies, and ensure timely project delivery.Drive innovation by leveraging AI and other advanced technologies for customer engagement.Manage budgets, timelines, and resources, ensuring projects are delivered on time and within scope.Provide thought leadership on best practices, especially in CRM and Contact Center transformation.Build strong partnerships with internal teams, vendors, and external consultants.Must-Have ExperienceWhat We’re Looking For 7-10 years of proven project management experience, ideally in CRM, Contact Center, or related areas.Salesforce implementation experience is essential.Experience in one or more of the following:Genesys or other Contact Center platforms.Salesforce implementation paired with AI, chatbot, or omnichannel solutions.Salesforce implementation and any other Contact Center experience.Strong regional exposure, ideally within the Insurance or Financial Services sector.Previous or current experience working with a Big 4 consulting firm is highly advantageous.Skills & CompetenciesDeep understanding of CRM and Contact Center technologies and trends.Strong project management skills with expertise in stakeholder management and change management.Excellent problem-solving and decision-making capabilities.Effective communication and interpersonal skills to engage and influence diverse stakeholders.Ability to navigate complex, matrixed organizations and deliver high-impact results.Why Join?Be part of a transformative journey with a leading Life Insurer focused on innovation and customer excellence.Work on cutting-edge technologies like AI, chatbots, and omnichannel solutions.Collaborate with talented professionals across the Insurance and Financial Services sectors.Enjoy a competitive package, regional exposure, and opportunities for career growth.Apply Now