Assistant Store Manager

About UsHvem vi er: Siden 1975 har TUMI skabt luksusprodukter i verdensklasse til forretningsbrug, rejser og performance, som er designet til at opgradere, forenkle og forskønne alle aspekter af livet på farten. Vi blander fejlfri funktionalitet med en ånd af opfindsomhed og er forpligtet til at styrke rejser som en livslang partner for dem, der bevæger sig og skaber noget i jagten på deres passioner. Mærket sælges globalt i over 75 lande med ca. 2. 000 salgssteder. Job DescriptionCustomer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.

Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers in a polite and efficient way, always considering their needs. Handle customer complaints tactfully, always adhering to company policy. Process transactions in an efficient and professional manner in line with Company Procedures. Process refunds and exchanges in line with company procedures. Be fully aware of Samsonite after sales service, supplier’s warranties and areas covered. Ensure staff are fully conversant with sales promotions, incentives and product brochures.

Monitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed. To be aware of all sales figures and targets on a daily/weekly/period basis. Communicate to the Area Manager and Store Manager any factors affecting local trading conditions. Enforce excellent customer service through the emphasis on client books, attention to customers and development of staff. Communicate to the Manager/Retail Manager any factors affecting local trading conditions. Stock/ Merchandising Process deliveries and communicate any errors in an efficient manner.

Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers. Maintain a neat, clean and well-organised shopping environment. Implement correct usage of interior signage. Process returns in accordance with Company Procedures. Read and action relevant Head Office communication. Carry out stock counts as directed. Assist in the management and control of stock. Liase with Management and Head Office departments to ensure stock packages are maintained.

Personnel Communicate in a professional manner with staff at all levels. Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained. Assist management in training, developing, organising and leading the Sales team. Develop and motivate the team through regular training, assessment, and promotion. Assist in review/disciplinary meetings with Store Manager. To ensure welfare of all members of staff in relation to working conditions. Ensure any store problems are communicated to Store Manager. Communication Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager.

Actively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc, and to encourage an exchange of information and ideas. Report merchandise status – fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit. Operation /Administrative Duties Open and close the store following company procedures. Report any late openings to the Area Manager. Operate daily banking procedures ensuring all relevant administration is always up to date.

Carry out stock and personnel administration and ensure a timely despatch. Handle telephone enquiries in a polite, helpful and efficient manner. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Complete regular audits as per Company Policy. Security Ensure the safe is locked and secure at all times. Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions. To ensure that any security issues are acted upon where possible and reported to Management.

Work with Store Manager to identify and address any all issues with regard to external and internal losses. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards within the branch. Ensure that cleaning is carried out daily and look after all fixture fittings and stock Ensure all equipment is maintained to required standards. Attendance To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time.

If absent or late, to contact the Store Manager at the earliest opportunity to allow for any alternative arrangements to be made. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Ensure that your team meets the dress code and appropriately represents the Company at all times.

To ensure a copy of the dress policy is discussed and hand delivered to each employee Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards. Additional ResponsibilitiesTo perform duties of a similar nature as required and directed by Management. Skills RequiredConstant standing, bending, frequent lifting of luggage up to 15 kilosComputer literatePrevious experience in retailAbility to work under pressure. Team player and motivatorManagement skillsTarget driven.

Planning skillsBrand sensibilityGood command of EnglishFlexibilityAbout The TeamHvorfor du vil elske at arbejde her: Hos TUMI finder du et dynamisk arbejdsmiljø, hvor du bliver en del af et fællesskab, hvor hvert teammedlem er udstyret med en iværksætterånd. Medarbejderne respekteres som en vigtig del af organisationen og anerkendes for deres bidrag.

Vi tror på en arbejdsplads, der giver hver enkelt mulighed for at gøre en forskel, og vores løbende forpligtelse er at give alle de værktøjer, du har brug for til at få succes - vejledning til individuel karrierevækst, professionel uddannelse og udviklingsinitiativer og et motiverende, spændende miljø - sammen med konkurrencedygtige lønninger og omfattende fordelsprogrammer. Hvad Vi VærdsætterINNOVATIV AF NATUR. BÆREDYGTIG VED VALG. TUMI beskytter de ting, der betyder mest, de ting, du ejer, og den planet, du rejser for at se.

Vores planet er et forbløffende sted, og vi mener, at det er vores ansvar at bevare den for fremtidens rejsende. Ved at sætte ekspertise og kvalitet i højsædet sikrer vi, at hvert eneste TUMI-produkt har et livslangt formål, understøttet af vores strenge teststandarder, udforskning af genbrugsmaterialer og globale reparationsnetværk. PARTNERE, VI TROR PÅ. At være tro mod vores værdier ved at hjælpe med at tage os af de mest sårbare blandt os stemmer overens med vores mission og er et kerneelement i det, vi gør.

Vi fokuserer på tre hovedområder: at fremme trivsel, at styrke sårbare samfund og at beskytte jordens smukke steder. Hvert år udvider vi vores filantropiske indsats til partnere, der hjælper med at forbedre verden. Jude Children's Research Hospital i kampen for at kurere børnekræft til Waves for Water, der leverer rent vand til samfund i nød, står vi stolt bag de gennemgribende ændringer, de skaber. MANGFOLDIGHED OG INKLUSION. Som organisation er vi forpligtet til at have en mangfoldig og levende kultur, hvor vi byder folk fra alle samfundslag velkommen.

Vores mangeårige engagement i mangfoldighed og inklusion giver os alle mulighed for at bringe vores autentiske selv og unikke forskelle med på arbejde hver dag. Den faktiske løn, der tilbydes, afhænger af forskellige faktorer, herunder kvalifikationer til stillingen og relevant erfaring samt andre legitime, ikke-diskriminerende forretningsfaktorer, der er specifikke for stillingen eller stedet. Tumi er en arbejdsgiver med lige muligheder og er forpligtet til at fremme og opretholde et arbejdsmiljø, hvor alle ansøgere, medarbejdere, kunder og andre personer behandles med værdighed og respekt uden ulovlig chikane, diskrimination eller repressalier.