SAP Associate Support Specialist

🌐 Position: SAP Associate Support Specialist for global incident and service management of SNP software productsDo you consider yourself innovative, resourceful in problem solving and feel natural with people? As a SAP Associate Support Specialist in Global SNP Support team, your main responsibility in incident handling is the assurance of quality, the maintenance of communication with customers, as well as the provision of solutions. The challenge is to understand the functionality and business value of our product portfolio with its release cycle and enhance the quality of the product portfolio in order to improve the overall customer experience.💡 Key ResponsibilitiesObtaining from customer in written form basic information about incidentIncident simulation and analysisContinuous communication with customers providing information for further solution developmentSolution propositions to customers and incident completion on customers’ side, in close cooperation with Scrum development, and consulting teamsKnowledge increase in SAP systems and modules, SLO solutions, business solutions and products, programming in ABAP and new technologiesCommunication and creation of related materials in English languagePerformance and duration estimation of entrusted tasks🎯 Your ProfileYou are a student or graduate of a technical/IT- oriented university You have very good analytical skills and creativity in solving complex tasks You work very structured, independent and precise, coupled with a goal-oriented approach to solutions Your willingness to learn is very high You have very good communication skills and confident interaction with customers in English language, both written and spoken (B2)Beneficial Additional communication skills in German language Profound knowledge of current SAP technologies Any programming skills and SQL knowledge Customizing experience in software USU Service Management🌈 Perks And BenefitsFully covered lunch allowanceExtra beneficial paid sick leaveWellbeing budget up to 1100€ (based on years of employment)Education budgetUp to 2000€ referral bonusSick daysMultisport cardSabbatical leaveExtra vacation on round work anniversariesPossibility to travel abroadFlexible working timeHome office possibilitiesTeambuilding eventsExciting challenges and personal development opportunitiesLanguage classes and other training opportunitiesContactAngelica Iannuzzi - Recruitment Specialist - angelica.iannuzzi@snpgroup.com