SAP FICO Consultant

Location: MauritiusContract Type: Permanent contractAbout BIAJob Description available in EnglishBIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1400 enthusiastic employees.SummaryThe SAP FICO Consultant will be responsible of providing 2nd level ticketing support on SAP FICO modules and reporting tools to business users via the ticketing system, ensuring timely and effective resolution of service requests in accordance with SLA commitments.What will be your responsibilities? Operational Excellence, Customer Focus & Follow Up:Respond to SAP FICO support tickets within SLA timeframes using the ticketing system.Perform regular follow-ups on open issues and ensure timely resolution.Communicate effectively with business users to resolve issues and close tickets promptly.Prioritize user requests based on ticket severity and business impact.Collaborate with project teams to support the migration of FICO processes to SAP S/4HANA.Participate in data validation, testing, and cutover activities.Assist in identifying gaps and proposing solutions during the migration process.Support change management and user adoption of new functionalities in S/4HANA. Communication, Training & CoachingOrganize and participate in forums with business users to present new features and best practices related to SAP FICO.Maintain active communication with key users, sharing updates and gathering feedback.Identify training needs and support the delivery of coaching sessions for users and team members. Documenting business processes & project managementDocument recurring issues and share solutions through “Tips & Tricks” communications.Contribute to the documentation of support processes, procedures, work instructions, and policies.Ensure SAP FICO documentation is published and maintained in SharePoint.Provide user manuals and ensure accessibility for relevant stakeholders. OthersWork closely with cross-functional teams (MM/SD/WM) to ensure integrated process support.Participate in internal reviews and contribute to process optimization initiatives.Any other cognate dutiesWho are we looking for?Diploma from a recognized institution or equivalent.Minimum 2 years of functional experience in SAP FICO processes.Exposure to SAP ECC and S/4HANA environments is highly desirable.Fluent in French and English both oral and writtenWhat's in it for you?A permanent contractA competitive salary and an interesting package of extra-legal benefitsA human sized company with international dimension, encouraging autonomy and team spiritCooperate in a team with experienced and passionate colleagues within a successfully growing family-owned companyBenefit from a challenging career opportunity with an extensive training programIn this challenging job you get the possibility to take initiative and further develop the functionDisclaimer: As per BIA internal job classification, the internal job title is BIASAPS Functional Consultant.