SAS L1 Support - Italian Speaker

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.Position Summary & Key Areas of Responsibility:Works directly with customers to resolves recurring or standard problemsWorks directly with NCR and 3rd party Vendor technicians to resolve HW or SW problemsProvides daily and weekly incident tracking sheets to report on the performanceReviews incident history to determine recurring faultsProvides technical support and assistance to clients and businesses regarding hardware and software issuesProvides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basisAllocates engineer appointment times for jobs requiring multiple resources on-siteUpdates work orders and provide status informationAssigns and distributes workload to meet SLA’sMay respond to escalated callsParticipates in product set or customer base trainingMay implement remote fixes relying on the guided search for diagnosis across multiple productsApplies troubleshooting checklistsAcquires and applies knowledge of troubleshooting techniques and desktop diagnostic toolsBasic Qualifications:Fluent in Italian and English languageBasic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/toolsProblem-solving and analytical skills.Relationship building skills; Excellent communication skills, verbal and written as well as listening skillsHigh school diplomaOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”