Scheduler & Out of Hours Monitorer

Post: Scheduler & Out of Hours MonitorerReports To: Scheduling Coordinator/Care & Scheduling ManagerRole PurposeThe Scheduler & Out of Hours Monitorer is expected to perform a variety of duties to co-ordinate Service Users and Carer schedules, to provide the highest quality service to Service Users. The successful candidate will be capable of dealing with staff, management of Carer schedules, working independently and will have the ability to work well under pressure.ResponsibilitiesEnsure that Service Users always receive high quality care.Develop key Service User relationships.Approach all calls in a friendly, professional, and knowledgeable manner.Manage all enquiries over the phone or from referrals in a knowledgeable manner, enter information into scheduling system as appropriate.Assist with managing and resolving Service User and staff concerns and referring issues onto the appropriate areas if required.Assign Carers to new Service Users and setting up new service user care plans as required.Coordinate Carer schedules daily and ensure all shifts are covered.Match appropriate Carer to Service Users from the panel of Carers.Provide timely and accurate schedules to Carers.Provide timely and accurate schedule of introductions required to the Supervison Team.Monitor, mediate and log both Service User and Carer activity on the Innovacare IT system.Coordinate and maintain daily Service User schedules.Enter and maintain accurate Service User and Carer records and ensure compliance with standards and legislation.Be a Super User of the Innovacare IT system and have a thorough knowledge of the system and its capabilities and efficiencies.Provide advice and training to other staff members in the use of the system.Provide daily and weekly reports on KPIs and further reports as required.Preparation of reports for Operations Manager and Manager as required.Provide cover as Out of Hours Care Coordinator and Scheduler on a rostered basis.Secondary ResponsibilitiesAssist with office duties as required.Participate in cross skill training as required.Retain flexibility to assist/carry out duties in other roles as required.Any other additional responsibilities and duties as deemed appropriate by management e.g. Filing, HR assistance, BOM preparation.The Ideal Candidate Will HaveAdministration experience.Excellent communication, interpersonal and people skills.Excellent Time Management skillsMust be fluent in written and oral English.Ability to develop and maintain strong work relationships.Excellent communication and customer service skills.Excellent attention to detail and organisational skills.Will be comfortable with responsibility, working independently and be a self-starter with excellent initiative.Ability to handle multiple priorities and have a can-do attitude.Problem solving skills and will be proactive in anticipating issues or suggesting new developments and initiatives.Excellent computer and keyboard Skills to include Word, Excel, Outlook, and PowerPoint and be adept at learning new systems (these skills will be tested at interview)Access to high-speed internet at home.Desirable But Not EssentialA background in a home care/medical/ nursing home environment.Experience in a logistical environment using relevant operational systems would be very beneficial but not essential as full training will be given to the successful candidate.Typing would be an advantage in this role.Contract Type: Permanent Part TimeHours of Work:35 hours per week9am to 5pm Monday to FridayWhen covering Out of Hours 35 hours per week will be requiredMonday to Friday 7.00am to 9.00am & 5.00pm to 10.00pm on a rotational basisSalary: €25,480How To ApplyPlease submit your CV by clicking the APPLYbutton belowClosing Date: The closing date for this position is 5pm on Friday 7th November, 2025.PROVIDING QUALITY CARE IN THE COMMUNITY