Scheduler (Remote)

About The RoleLocation: Remote - Michigan residentsAre you a strong communicator, comfortable over the phone and using email? Work Monday-Friday from the comfort of your home as a remote RVM Scheduler (standard shift: 8 a.m. - 5 p.m. Eastern time).You'll use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.What You'll DoUnderstand project operations and workflow processes to effectively manage scheduling tasksHandle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduledEnsure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframesCoordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agentsDocument all interactions clearly within the RVM system to maintain accurate recordsEscalate cases requiring additional oversight or assistance to managementMaintain regular and dependable attendance to support team successOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).Skills For SuccessRequired SkillsFamiliar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)Computer proficiency, including MS OfficeA positive self-starter attitude with a strong work ethicAbility to meet deadlines with organizational skillsExcellent interpersonal skills and honed attention to detailStrong conversational (phone) and email communication skillsEligibility RequirementsHigh school diploma or equivalent Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Able to work the following hours:8 a.m. - 5 p.m. Eastern time Monday through FridayMust be able to stick to the schedule reliablyRemote Work RequirementsMichigan residentHigh-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environmentWhy Join Our Morley FamilyThe value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.Health & Wellness BenefitsMedical and prescription coverage, including free annual physicalsDental and vision insurancePaid time offAssociate wellness program (earn a reward for getting your annual wellness checkup)Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending accountLife insuranceShort- and long-term disability insurance (company paid)Benefits to Make Your Life EasierTeladoc: 24/7 online access to doctors24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) servicesAbout MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWorkClick here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy