School Experience Manager

We are seeking a full-time School Experience Manager to assume ownership of a portfolio of clients in Europe, the Middle East, and Africa, utilizing our products and solutions. This position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.The responsibilities of a School's Experience Manager include:Relationship:Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferencesCreatively use tools to maximize meaningful communication and client interfacePartner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and moreLeverage other teams (Support, Implementation, PD, etc) to serve client needs Provide consultative partnerships to maximize product and service efficacy for clientsRetention:Track and understand the health of clients within the portfolioIdentify at-risk situations and partner with the Regional Lead or Director to address these Leverage relationships and communication to meet retention/renewal goalsManage 60+ day past-due invoicesGrowth:Identify and deploy micro-campaigns Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales teamPartner with Sales to nurture upsell/cross-sell leads RequirementsProblem-Solving SkillsIdentifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situationsEducational ExperiencePrior experience with K-12 education, especially with educational technology, is highly valued. The role will also require continued education and upskilling in educational trendsTeamworkBalances team and individual responsibilities; supports everyone's efforts to succeedAble to liaise across teams (e.g., support, tech, sales, etc.) to facilitate and achieve the correct solution for a client. Business AcumenUnderstands the business implications of decisions; displays an orientation to profitability; demonstrates knowledge of the market and competition; aligns work with strategic goalsEthicsTreats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational valuesStrategic ThinkingDevelop strategies to achieve organizational goals; understand the organization's strengths and weaknesses; analyze the market and competition; identify external threats and opportunities; adapt strategies to changing conditionsDependabilityFollows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; dedicated to seeing a task through to completionOrganizational SkillsAble to organize and prioritize competing client portfolio demands, including inbound requests, outbound calls, and emails, conference follow-up, accounts receivable, internal meetings, and other tasks as they ariseInitiativePassion and drive to succeed, going beyond what's expected, looking for growth opportunitiesCommunication SkillsExcellent verbal and written communication skills, with the ability to interact professionally with a diverse group of peopleTechnical SkillsProficiency and/or willingness to learn everyday business and communication technologies (i.e., SalesForce, HubSpot, Zoom, Skype, Slack, etc.)Benefits Compensation - Competitive salary and opportunities for career development (B2B) Healthcare - Limit for Medical coverage by LuxMed Vacation - We support work/life balance and offer generous Annual leave and Public Holidays Wellbeing Resources - Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits Learning - We encourage continued education, providing an online learning platform, unlimited book purchases, and diverse internal and external training programs Team - Friendly atmosphere, group activities, and corporate events Equipment - MacBook Pro or another laptop of your specification, peripherals, and displays included Office - Small but cozy office in Krakow for your convenience About Faria Education GroupFor over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.Join us in our commitment to transforming education and empowering communities worldwide.https://www.faria.org/careers