Scrum Master (Expert/Senior)

The Senior Scrum Master acts as a Guide/Coach for multiple teams, taking responsibility for large products/releases involving several teams and departments. Beyond supporting high team performance, this role must actively detect and remove risks/issues at the inter-team level, coach Junior/Scrum Master Specialists, and drive the Evolving of the Agile Organization.Detailed Description:Managing Products with Agility:Use advanced techniques to guide the PO and teams in managing the Product Backlog in complex/multi-product environments.Facilitate the team to define and clearly understand the Vision and Product Goals.To make use of appropriate techniques, best practives to guide and supporer product owner in managing Backlog effectivelyProvide support to create and track the work plan in SDLCDeveloping & Delivering Products Professionally:Coach and Train the teams on how to self-organize and work effectively with an Agile/Scrum mindset.Guide and support the teams in planning, monitoring, and controlling big Releases (Scope spanning multiple Sprints).Guide the team in working cross team and departementes, including but not limited to: - Organize communication and alignment across teams - Plan and track integration plans - Ensure transparent communication and information effectivelyActively detect and resolve/remove inter-team issues/risks ASAP.Ensure all scrum events are fully executed and performed proactively and effectivelyDeveloping People and Teams:Provide coaching services for individuals and junior Scrum Master to work effectively using Agile frameworksEffectively make use of the frameworks' knowledge, best practices and previous experience to actively consult, support, facilitate problem solving between individuals, team following Agile MindsetEvolving the Agile Organization:Guide and support Junior Scrum Masters to ensure the quality of their assigned work.Directly create training materials and teach topics related to effective Agile/Scrum practice for the entire organization.Requirements:Minimum [4-5] years of experience working as a Scrum Master, with at least 2 years working with multi-teams or large programs/products.Advanced Scrum Master Certification (e.g., PSM II, A-CSM) or specialized Scaling Agile certifications (e.g., SAFe SM, LeSS, Nexus) are required.Experience in participating in creating documentation and organizing internal training programs on Agile/Scrum.In-depth Coaching and Mentoring skills for individuals and other Scrum Masters.Servant Leadership and Change Management skills.Excellent communication and negotiation skills at the departmental/organizational level.Jira Proficiency: Expert in managing backlogs, sprints, velocity, and progress reports (including Burndown, Control Chart, and CFD).Jira Customization: Capable of customizing workflows, setting up automation rules, and building filters/dashboards for risk detection and tracking.Confluence Expertise: Skilled in using Confluence for team documentation, recording decisions, and capturing process improvements (e.g., retrospectives).Benefits:Salary & Allowances13-month salary with annual performance bonus, project incentives, sales incentives (based on position)Lunch allowance: 730.000 VND/monthSpecial occasion bonus: 3.000.000 - 5.000.000 VND/yearAnnual leaves: Up to 20 days/year (based on levels)Health: Social insurance, premium health insurance, yearly health check Laptop, screen and other needed facilities/accounts/tools for workCareer GrowthYearly salary review and promotion.Diverse career path: Management or Expert and functions rotation opportunity.Free learning sources in Udemy, Coursera, O'relly platforms; internal workshop, certification sponsorship.Recognition and awards at team and organizational levels.Grow your career with opportunities across the dynamic ecosystem of Techcombank & Masterise Group.Access special loan offers with competitive interest rates and flexible grace period options tailored to your financial needs.Working EnvironmentOpen & collaborative working space fosters both individual focus and teamwork activitiesYoung, dynamic, and collaborative working atmosphereUnwind zones: gaming, table tennis, yoga, gyms, bath rooms.Personal lockers with QR code access.Quarterly/yearly teambuilding & engaged internal events.