Sea Logistics Customer Care Expert

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎How you create impactCustomer Onboarding & Relationship ManagementFacilitate smooth onboarding and assist in managing customer accounts to uphold service quality.Engage in review sessions to gather customer insights and contribute to service enhancements.Collaborate with internal teams to ensure seamless handover and fulfillment of business commitments.Operational Excellence & Process ImprovementsMonitor daily processes, track service milestones, and escalate issues to uphold performance standards.Manage spot quotations, handle complaints, and coordinate recovery efforts to maintain customer satisfaction.Promote adoption of CCL core systems and digital tools to enhance efficiency and customer experience.Data, Systems & ReportingMaintain up-to-date customer and service data across internal platforms, including CRM and sales systems.Prepare reports and dashboards to monitor key metrics, track monthly performance, and flag deviations.Support updates to SOPs, Work Instructions, and templates, ensuring proper storage and accessibility.Commercial & Stakeholder ManagementPrepare rate proposals and assist in developing account plans aligned with internal standards and stakeholder approvals.Work with internal teams to meet business needs and ensure alignment across departments.Support QBRs and MBRs by preparing materials, managing reporting, and tracking follow-up actions.What we would like you to bringStrong analytical and reporting skills with attention to detailEffective communication and collaboration across teams and with customersKnowledge of operational processes, SLAs, and compliance protocolsProficiency in CRM platforms, sales systems, and business tools (e.g., Excel, PowerPoint)Customer-centric mindset with problem-solving abilitiesWhat's in it for youAs an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.