Seasonal Peak Payment - Customer Experience Representative

Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.Who We AreWe love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We Play By The Following RulesWe exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionPURPOSEThe Peak Payment CER ensures a smooth, efficient, and friendly experience for customers during peakseason payment transactions. In addition to providing excellent service, this role is responsible foractively suggesting additional items at the cash desk to enhance the customer experience and driveincremental sales. The position is focused, repetitive, and high impact, making it ideal for candidateswho thrive in a fast-paced environment and enjoy helping others.Responsibilities Provide fast, frictionless, and friendly service at payment Greet customers as they approach cash. Confirm loyalty status. Suggest loyalty to non-members as required. Offer PWP to customers meeting the threshold. Offer GCs to customers for last-minutegifting. Determine if customer needs gift receipts or boxes. Thank the customer and invite them back. Restock cashes and maintain cleanliness of payment desk.QualificationsExperience in specialty retail or a retail environment preferred but not requiredAdaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the storeDemonstrated commitment to creating an exceptional employee and customer experienceAbility to be stand at payment for extended periods of timeAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesAvailability to work a flexible schedule, including evenings, weekends, holidays (if required for the role)Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME