Security Engineer

Duties and Responsibilities:Manage the ticketing system and ensure all the tickets are up to date with the latest information/updates.Handles customers’ calls/escalation and performs 1st & 2nd level troubleshooting and resolution.Conduct analysis (impact & risks) on change requests and perform configuration changes.Take ownership of the issue and work with Engineering/Principle towards resolution.Monitor, track and communicate the status of support requests.Maintain products firmware, signature and patches up to date.Vendor/Principle coordination and management.Create and maintain technical documentations.Report possible threats or software issues.Install, program and commission devices, security equipment and software.Diagnose and troubleshoot hardware and software issues.Requirements:Minimum 1-2 years of experience in project deployment or support.Analytical thinking and problem-solving.Experience working autonomously and prioritizing work with minimal input.Time management and multitasking experience.Strong knowledge of networking and IP concepts.Hands-on experience with IT security solutions like Data Loss Prevention, Web Proxy, Email Gateway, , Endpoint Detection and Response, etc.Excellent verbal and written communication skills.Detail-oriented and organized.Ability to work independently with little while maintaining a high level of efficiency.